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  • Posted: Oct 19, 2026
    Deadline: Oct 30, 2026
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  • Vision In 2003, the Department formulated a vision and the mission statement and also reviewed value statements in 2005 to demonstrate the Department’s and its employees’ serious commitment to Government’s vision of a better life for all the country’s citizens: "To be world-class Public Works Department" Mission The Depar...

     

    Service Desk Agents: Maintenance: Systems Operations (Head Office and Regions) REF NO: 2026/366

    Job Purpose:

    • To intercept and capture department’s internal and external clients’ requests and complaints received and provide first line support and routing them to both to ICT and Business units. 

    SALARY : R237 453 per annum 

    CENTRE : Head Office (Pretoria) and Regional Offices) 

    REQUIREMENTS :

    • A minimum Senior Certificate/Grade 12/ equivalent NQF Level 4 qualification. A relevant exposure in a customer service, ICT or Facilities Management environment. Training on Telephone etiquette, Customer service and PFMA will be added advantage.
    • Computer skills such as an understanding of Ms Word, Excel, Internet browsing, tasking and email. Good verbal and written communication and listening skills. Typing skills with knowledge of Call Logging systems. The candidates should be prepared to work 24/7 shifts, including weekends and holidays. 

    DUTIES :

    • Answer and/or make calls (inbound and/or outbound) and respond to emails. Handle customer (internal & external) inquiries both telephonically and by email.
    • Research required information by clients (internal/external) using available resources. Manage and resolve customer (internal & external) complaints/queries/FM service requests, IT related faults etc. Enter and update new customer information into appropriate systems.
    • Process orders, forms, applications and calls on relevant systems. Identify and escalate priority issues/queries according to available Call Centre and Facility Management business processes. Assign or route calls to appropriate resource and/or in line with the Call Centre call logging process.
    • Follow up customer calls where necessary and update customers accordingly. Update all call information on relevant systems according to Call Centre standard operating procedures. Complete and/or close call logged on system as well as update with appropriate comments. Maintain and improve Service Level Agreement. Conduct customer service surveys.

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    Method of Application

    APPLICATIONS : 

    • DEPUTY DIRECTOR: PROPERTY SECTOR ANALYSIS REF NO: 2026/360: Applications for the position of Deputy Director: Property Policy & Legislative Analysis Property Sector Regulation must be emailed to: [email protected]
    • CONTROL WORKS MANAGER: MECHANICAL AND ELECTRICAL WORKS MANAGEMENT REF NO: 2026/361: Applications for the position of Control Works Manager: Mechanical and Electrical Works Management Must be emailed to: [email protected]
    • ASSISTANT DIRECTOR: DISPOSAL REMS REF NO: 2026/362:  Applications for the position of Assistant Director: Disposal REMS Must be emailed to: [email protected]
    • ASSISTANT DIRECTOR: OCCUPATIONAL HEALTH & SAFETY REF NO: 2026/363:  for the position of Assistant Director: Occupational Health & Safety must be emailed to: [email protected]
    • ASSISTANT DIRECTOR: DEMAND MANAGEMENT REF NO: 2026/364: Applications for the position of Assistant Director: Demand Management must be emailed to: [email protected]
    • ARTISAN FOREMAN GRADE A: ELECTRICAL: WORKSHOP REF NO: 2026/365: Applications for the position of Artisan Foreman Grade A: Electrical: Workshop must be emailed to: [email protected]
    • SERVICE DESK AGENTS: MAINTENANCE: SYSTEMS OPERATIONS (HEAD OFFICE AND REGIONS) REF NO: 2026/366:  Applications for the position of Service Desk Agents: Maintenance: Systems Operations must be emailed to: [email protected]
    • ACCOUNTING CLERK: FINANCE (BATCH CONTROLLER) REF NO: 2026/367: Applications for the position of Accounting Clerk: Finance (Batch Controller) must be emailed to: [email protected]
    • Head Office (Pretoria) Applications: The Director-General, Department of Public Works, Private Bag X65, Pretoria, 0001 or CGO Building, Corner Bosman and Madiba Street, Pretoria. For Attention: Ms NP Mudau 
    • Gqeberha Regional Office Applications: The Regional Manager, Department of Public Works Private Bag X3913, North End, Port Elizabeth 6056. For Attention: Ms. P. Buwa 
    • Nelspruit Regional Office Applications: The Regional Manager, Department of Public Works, Private Bag X11280, Nelspruit, 1200. Physical Address: 30 Brown Street, Nedbank Building, 9th Floor, Nelspruit. For Attention: Mr. E Nguyuza 
    • Mthatha Regional Office Applications: The Regional Manager, Department of Public Works and Infrastructure, Private Bag X 5007, Mthatha, 5009. Alternatively, hand deliver to Prd II Building 5th floor, Sutherland Street, Mthatha. Register the application in the book. For Attention: Ms. N Mzalisi 
    Interested and qualified? Go to Department Of Public Works And Infrastructure on www.dpsa.gov.za to apply

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