Service Engineer- JHB at Anton Paar Southern Africa

Service Engineer required in a world renowned Organization that develops and produces state-of-the-art laboratory and process instrumentation for research and industry. It is the world leader in the measurement of density, concentration and CO2 and in the field of Rheology.

Responsibilities:

Job Responsibilities will be:

• Utilizes scientific knowledge and training to provide engineering and technical support to customers via on site, telephone and/or email on the use, operation, maintenance, and specifications of complex instruments

• Consults with factory specialists, sales and service management on quality related issues; recommends appropriate action  
• Analyzes, investigates, interprets, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly. Based on analyses, advises customer accordingly
• Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair
• Performs calibrations, preventive maintenance and repairs of instruments according to the SOP’s
• Identifies and forwards sales opportunities to Business Unit Managers when a sales opportunity may be present
• Performs Installation and basic training
• Maintains knowledge of company products and services to maintain accreditation
• Performs other duties as assigned
• Attending all necessary service trainings for the relevant product lines
• Substituting for other Service Engineers within the country
• Performing in-house repairs/maintenance of customer and demo instruments as and when required.
• All customer/service interactions to be via CRM
• Frequent travel will be required. This position requires up to 40% overnight travel within South Africa, East African and Sub-Saharan African Countries.

Requirements:

The candidate should provide:

• National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field is required.

• The ability to work with electronic schematics, test equipment, and tools for repairs is required. 
• Three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments and/or process instrumentation.
• Good communication skills and strong customer service skills are a must for this position.
• Excellent verbal and written communication skills in English.
• Ability to work on your own with little supervision.
• A valid driver's license and passport are required.