Service Manager - Sandton at Catch

Job Description

KEY RESPONSIBILITIES

• The service team is the engine room of the business and is made up of multiple teams that interact daily. The overall goal of the Service Team is to provide efficient and effective service delivery to clients.
• Ensuring the timely management of several shipments on behalf of our clients into a specific region of the world
• Liaising with an international pool of clients that are importing or exporting medical equipment daily. The Service Manager is ultimately the ‘face’ of the company.
• Being an expert in the import and export compliance requirements of a specific region of the world and working directly with the company infrastructure network
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery
• Ensuring customer satisfaction

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication and collaboration with relevant team members.
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process.
• Maintain key relationships with various external stakeholders, for example, the company's partners.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability. Ability to proactively identify problems in advance before a shipment becomes a pressure point and be critical of information.
• Independent-thinker and resourceful.
• Energetic and enthusiastic
• General business acumen

QUALIFICATIONS AND EXPERIENCE

• University Degree of any background (commerce-focus preferable)
• Work experience advantageous.
• Strong academic track record
• Honours Degree advantageous