Job Openings at Fairmont Hotels & Resorts

Job Description

• A detail-oriented Sales and Marketing coordinator to contribute to the achievement of sales and marketing targets. The successful incumbent will coordinate task within the sales and marketing department, support digital marketing strategies and maintaining good customer relationships. The Sales and Marketing coordinator's responsibilities include but not limited to supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, assist in developing, implementation and execution of the marketing strategy for the Hotel and working with all relevant stakeholders to ensure return on investment.

Levels of accountability:

• Reports directly to the Director of Sales and Marketing.
• Collaborating with the Sales and Marketing Team and external Marketing Consultants to ensure that the marketing strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Cape Grace.

Primary Responsibilities

Financial: Satisfied Shareholders:

• Assist in the design of marketing campaigns.
• Assist in the daily management of the Sales & Marketing budget.
• Assist in the management of contracts and relationships with agencies and suppliers.

Customer Service: Delighted Customers:

• Ensure Campaigns are aligned to the target audiences.
• Oversee the creation and distribution of high-quality and engaging content.
• Ensure that all collateral is appealing to the target audiences and in line with the brand.
• Innovative and inspiring new ideas are implemented to compliment the brand communication strategy.

Other:

• Research and identify a variety of gifts that align with our company culture and values, as well as the preferences and interests of the sales team.
• Coordinate with vendors, suppliers, and gift providers to secure the best options.
• Assist in the management of consortia participation, profiles and industry associations.
• Oversee the planning and execution of hotel events.
• Collaborate with event planners, caterers, and vendors to ensure seamless execution.
• Promote and market events through various channels to attract attendees.

Administrative:

• Monitoring of expenses
• Following the accounting process with regards to purchase orders, invoice and barters.
• Assist in all travel arrangements for the team.
• Assist with site inspections, tradeshow management.
• Assist in all admin related sales requests.
• Assist with industry memberships.
• RFP completion.

Learning and Growth: Motivated and Prepared Workforce:

• Takes responsibility for own learning and Development.
• Innovation & Improvement.
• Use experience with guests, their feedback and requirements to formulate innovative service ideas to department management to continuously improve the standards of service if needs be.
• Ability to give and receive feedback.

General Knowledge and Responsibilities:

• Has a thorough knowledge of the hotel and services provided to the guest.
• Maintains a high standard of service, appearance and social skills according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others when and if required.
• Attends all training and workshops as and when required.
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
• Ensuring Brand Standards are maintained.
• Performs any reasonable duties as instructed by immediate supervisor.

Processes: Effective Processes:

• Ensure efficient and effective social media strategy.
• Design, implement and improve on social media processes to streamline campaigns and interventions.
• Maintain stakeholder relationships both internally and externally.
• Execute social media campaigns as agreed upon.
• Develop and execute a visual content strategy that aligns with our marketing goals.
• Manage social media platforms, such as Facebook, Instagram, LinkedIn and TikTok.
• Manage social media performance tools.
• Develop and execution of monthly communications calendar for social media channels, such as Facebook, Instagram and LinkedIn.
• Measure effectiveness of all social media interventions.
• Plan and schedule photoshoots, video shoots, and locations.
• Capture high-quality photos and videos that highlight our product, brand and services.
• Submit monthly marketing presentations.
• Assist in formulation and creation of promotions to drive revenue in the various revenue centers such as Rooms, F&B and the Spa.
• Work with design team to create promotional collateral as per the brand standard.
• Collaborate with the design team to conceptualize, design, and produce visually appealing and informative collateral.
• Ensure all collateral materials adhere to the brand guidelines, maintaining consistency in design, color schemes, typography, and messaging.
• Plan, create, and manage a range of hotel collateral materials, including brochures, pamphlets, signage, menus, and promotional materials.
• Ensure all collateral materials adhere to the brand guidelines, maintaining consistency in design, color schemes, typography, and messaging.
• Work closely with the design team to communicate project requirements and provide creative direction.

Public Relations:

• Work with corporate PR to develop and execute brand initiatives.
• Write and disseminate press kits, releases editors’ advisories, calendar listing.
• Advise on marketing and advertising copy and provide editing for brand consistency.
• Develop and build positive relationships with local media and industry partners in key markets.
• Develop and maintain all media lists and contact information.
• Maintain an up-to-date photo and video library, including a photographic record of all media and special events.
• Conduct individual and media familiarization trips and regional media outreach/entertaining as needed.
• Conduct research to identify relevant influencers and thought leaders in our industry.
• Develop and maintain a database of potential influencers.
• Initiate contact with influencers through personalized outreach, fostering relationships.
• Manage all content creators and influencers.
• Submit monthly media measurements reports.

Qualifications

• A Marketing Diploma/Degree preferred.
• Experience in hotel environment preferred (1-2 years experience)
• Excellent written and verbal communication with people on all levels.
• Proficient in all relevant computer programmes in the MS Office Suite as well as appropriate Digital Marketing software.
• Proficient in social media tools.
• Developing and nurturing interpersonal relationships (with all relevant stakeholders).
• Servant leadership with teamwork.
• Passion for Hospitality and Travel.
• Excellent organizational and planning skills.
• Creative, Innovative and Forward thinking.
• The ability to Multi-task and prioritize.
• Self-Motivated with specialization.
• Negotiation Skills.
• Have the ability to work under pressure.

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Job Description

Scope of Position:

• The position of Supervisor is dedicated to exceeding expectations of our guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience.  The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the In-Room dining team.  The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.

Responsibilities:     

• To report for duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all colleagues.
• Being a leader, he/she needs to lead by example, therefore needs to demonstrate a complete understanding of all policies and procedures as per the Fairmont standards.
• To follow all departmental policies, procedures and set service standards as outlined in Fairmont Standards.
• To consistently offer professional, friendly and warm hospitality to all guests.
• To foster and practice teamwork and cooperation with all other positions existing in the outlet.
• To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.
• To take ownership and uphold the values.
• To act according to the general Food and Beverage Basics.
• To use empowerment to turn challenges into opportunities.
• To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List.
• To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list.
• To know about menu items, ingredients, preparation methods and garnishes for all dishes.
• To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest.
•  To be able to answer any guest question about food items, beverages and wines in an informative and helpful way.
• To be aware of all cashiering procedures and the handling of all payment methods.
• To understand and follow all Micros procedures and policies as per the Fairmont standards.
• To lead and guide the Servers and Food Runners, ensuring efficient and effective teamwork.
• To communicate all service requirements to the respective team members in an efficient and effective way.
• To be an effective speaker and pass necessary information in briefings.
• To ensure that all work areas and stations are kept clean and tidy at all times.
• To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards.
• To attend pre-shift, weekly and monthly meetings to be well-informed about all events, promotions and other news.
• To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
• To assist all guests (internal and external) with any enquiries or requests, in a pleasant helpful manner.
• To actively participate in and follow all health and safety policies and procedures set out for the hotel.
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered.
• Required to perform other duties as and when required.

Qualifications

• 2-3 year in a similar position.
• Proven experience as food and beverage supervisor or similar role in an upscale high-volume establishment.
• Excellent people skills with a customer service orientation.
• Outstanding leadership abilities.
• Up-to-date with food and beverages trends and best practices.
• Ability to stay calm under pressure.
• Excellent communication and interpersonal skills.
• Excellent interpersonal skills and a team player attitude.
• Willingness to learn new concepts and ideas.

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Job Description
Key Responsibilities and Duties:

• Ensure the front entrance is clean and tidy at all times, paying special attention to the Porte Cochere and lobby areas.
• Responsible to ensure all arrival and departure luggage of guests are received, counted, reconfirmed and delivered according to the standards set out by LHW and Fairmont. This includes the use of porter trolley covers at all times when transporting luggage. 
• Ensure all accidents or incidents at the front entrance are reported to the Duty Manager and/or the Guest Experience Manager in a timely manner.
• Liaise with valet staff for parking and collecting of hotel guest vehicles by following the correct procedures, example, make guests aware of any dents/scratches before issuing of valet receipts.
• Ensure a high awareness of security at all times.
• Be aware of all functions, group arrivals and site inspections that are taking place in the hotel and direct guests to the correct destination.
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome.
• Maintain amicable and co-operative working relations with other departments in the Hotel.
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
• Be aware of all Front Office procedures and policies.
• Be willing to take on any reasonable task or duty instructed by Front Office Management which may not specifically be outlined in your job description.
• Exceptional knowledge of all hotel facilities, outlets, offerings and operating times is required.
• Responsible for the management and restocking of newspapers in all public areas.
• Responsible to ensure the welcome drinks station is always fully stocked and well maintained.
• Has the responsibility to manage and record all guest luggage and personal belongings kept in the porter store.
• Responsible to ensure sufficient stationery and guest suppliers are ordered weekly with the Front Office Supervisor 
• Management and record keeping of all guest safes in the porter store.
• Ensuring the Porter store is kept clean and tidy at all times this includes ensuring all porter trolleys are cleaned, polished and well maintained according to a 5-star standard.
• Has the responsibility to ensure the umbrellas in the lobby are always readily available for guests and to communicate with Housekeeping should a shortage arise.

Financial Attributes: 

• Assists in promoting the ALL – Loyalty membership to ensure the hotel targets are achieved.
• Assists Concierge in promoting the hotel vehicle for paying transfers to increase revenue.
• Assists and works with Guest Liaisons to promote room upsells.

Qualifications
Job Requirements and Qualifications:

• Proficient in English (verbal & written)
• Prior experience within a porter role or a 5-star hospitality industry is advantageous.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while 
• remaining calm and collective.
• Must be flexible in terms of working hours and willing to work night shifts when required.
• Prior experience in customer service an asset

Guest Experience:

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel.
• Goes above and beyond to exceed guest expectations.
• Builds relationships with welcome back guests to provide unforgettable moments.
• Anticipate guest needs.
• Assists guests with reasonable requests to ensure we provide a home away from home.

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Job Description

• Reception Agent
• First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
• What is in it for you:
• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• What you will be doing:
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential

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Job Description

• Maintenance Agent-Technician
• You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.

Qualifications

• Your experience and skills include:
• Relevant building maintenance experience is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable