Service Now Solutions Architect at Salt South Africa

Key Responsibilities:

• Project Management: Lead the implementation of the Service Now ITSM module, ensuring successful project delivery within scope, timeline, and budget. Utilize the ServiceNow Implementation Methodology (SIM) to drive consistency and standardization in project execution.
• Stakeholder Collaboration: Collaborate with internal stakeholders, business leaders, and cross-functional teams to gather requirements, define project scope, and ensure alignment with the client’s digital transformation objectives.
• Vendor Partnership: Work closely with the selected SNOW implementation partner to ensure seamless coordination, effective communication, and timely project execution. Manage vendor relationships and deliverables.
• Change Management: Develop and implement change management strategies to facilitate a smooth transition from the existing BMC Remedy system to the ServiceNow platform. Drive user adoption and engagement across all countries and operating sites.
• Process Mapping: Conduct thorough process scope analysis to define high-level processes and functionalities within the SNOW implementation, including Incident Management, Problem Management, Change Management, Service Request, Asset Management, Configuration Management, and more.
• Application Scope: Oversee the implementation of the ServiceNow ITSM Application, ensuring alignment with IT service management processes and strategic goals.
• Risk Management: Identify potential risks and challenges associated with the implementation, and develop effective mitigation strategies. Monitor project progress and address issues in a timely manner.
• Quality Assurance: Ensure the quality and reliability of the ServiceNow implementation by adhering to best practices, standardized workflows, and industry standards. Conduct regular reviews and quality checks.

Qualifications and Skills:

• Bachelor’s degree in Business, Information Technology, or related field. Master’s degree is a plus.
• Proven experience in leading and managing complex IT projects, with a specific focus on ServiceNow implementations.
• Architecture Accrediation.
• Familiarity with ServiceNow platforms and methodologies, particularly the ServiceNow Implementation Methodology (SIM).
• Strong understanding of IT service management processes, including Incident Management, Problem Management, Change Management, and more.
• Excellent project management skills, including scope management, timeline adherence, and budget control.
• Exceptional stakeholder management and communication skills.
• Vendor management experience and the ability to drive successful partnerships.
• Change management and user adoption expertise within IT implementations.
• Problem-solving aptitude and analytical thinking.
• A proactive approach to identifying and addressing risks.
• Project management certification (PMP, PRINCE2, or equivalent) is advantageous.