Service & Parts Advisor - Rola VW Vredenburg at Rola Motor Group

Job Advert Summary    

• Are you passionate about delivering exceptional customer service while keeping operations running smoothly behind the scenes? Rola  VW Vredenburg is looking for a dynamic and detail-oriented Service Advisor & Parts Administrator to join our team.
• In this dual role, you’ll be the first point of contact for customers, managing appointments, vehicle reception, and service follow-ups, while also ensuring accurate parts administration and financial controls. You’ll play a key role in coordinating workshop activities, supporting technicians, and maintaining strong relationships with both customers and suppliers.
• This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in ensuring both customer satisfaction and operational efficiency.

Salary structure:

• Basic monthly salary
• Provident fund & Medical aid benefits
• Competitive commission structure

Minimum Requirements    

• Matric/Grade 12 (essential).
• 2–3 years’ experience in a dealership/service advisor or parts admin role.
• Proven track record in customer service and workshop operations.
• Knowledge of vehicle service processes, workshop operations, and parts management.
• Computer literacy (MS Office, dealership management systems, accounting software)
• Excellent communication and interpersonal skills (customer-facing and internal coordination).
• Strong organizational and time management abilities.
• Attention to detail and accuracy in documentation, invoicing, and reconciliation.
• Problem-solving and decision-making skills.
• Ability to multitask under pressure and meet deadlines.
• Fluent in Afrikaans and English.
• Clear criminal record
• Valid code08 drivers lisence

Duties and Responsibilities    
Customer Appointment & Reception

• Manage appointment scheduling, customer details, and vehicle concerns.
• Confirm scope of work, costs, timing, payment, and mobility alternatives.
• Welcome customers, check vehicle data, conduct inspections/pre-diagnosis, and agree on repair scope.

Work Preparation & Monitoring

• Communicate workshop orders to technicians.
• Monitor repair/maintenance progress, update customers, and document work performed.

Order Completion & Vehicle Hand-over

• Initiate billing, allocate liability, and ensure invoice accuracy.
• Conduct quality checks, document completed/pending work, and ensure vehicle cleanliness.
• Explain work performed, outstanding recommendations, and risks if declined.
• Professionally hand over the vehicle and ensure customer satisfaction.

Service Follow-up & Customer Care

• Conduct follow-up calls, assess satisfaction, and manage complaints.
• Implement customer service standards and note suggestions for improvement.

Workshop & Parts Support

• Optimize workshop loading and resource allocation.
• Prepare and manage parts requisitions, acceptance, identification, and delivery updates.
• Support emergency service and overflow calls from parts salesmen.

Deadline:23rd February,2026