Service Reliability Engineering Head at RMB - Rand Merchant Bank

Job Description

To ensure that the Service Reliability Engineers and team contributes to the availability of services, the security and regulatory compliance, and the customer experience associated with the domain.

To manage the guarantees of reliable, agile and continuous flow of change required to optimise the performance of their platform ecosystem and performance of the customer service.

• Set vision and direction for SRE teams, including usage of platforms and tools.
• Responsible for overall operational resilience and for continuous business system functionality by using a systematic approach to delivering products and services.
• Prioritize optimization, reliability and scalability deliverables related to software delivery processes and securing user data.
• Develop and site reliability engineering is service-level objectives (SLOs), which measure how consistently a service meets its goals over a given period of time such as how often it’s available, how quickly it responds to requests made by users or customers—and establishing goals around those SLOs.
• Achieve objectives that helps organizations build customer trust in their products and services since it ensures that they have stable and reliable day-to-day operations.
• Maintain uptime while meeting these requirements, SRE applies various techniques like automation and continuous deployment processes to ensure high availability.
• Contribute and help with efficiently managing incidents in the production environment.
• Oversight of all Site Reliability Engineering Activities as defined in partnership with the technology leadership teams.
• Develop the strategies and tactics that enhance automation of repeatability and predictability, increase scalability for growth that doesn’t interrupt service, and ensure reliability. 
• Grow out, build and drive the engineering culture.
• Deliver service availability and performance to meet (and exceed) business and customer needs.
• Work with broader technology, operational and business teams to continuously improve end-to –end service experience and associated cost of delivery.
• Deliver continuous improvement of both core products / platform ecosystems and operational processes, tools and capabilities based on operational experiences and application of broader industry standard methodology.