RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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Job Description
To focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.
To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.
- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly.
- Interpret and resolve client file format for successful file processing.
- Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.
- Collaborate closely with internal technical teams to resolve for client technical incidents.
- Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.
- Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.
- Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.
- Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions
- Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency
- Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries
- Resolving Technical queries as First Call Resolution (FCR
- Understanding different File Formats where clients process Payments and Collection
- Providing 24/7 support to all Host clients
- Understanding Swift related payments (MT101, MT10
- Understanding different statement formats (MT940, STMT3, MT950)
- Understanding the clients line of business and how it integrates into the different RMB platforms/systems
- Managing change request for new IP’s for QA and Production
- Be able to determine system errors vs user error
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Job Description
To support the Broader Africa Channel Head in leading the Channel management in Africa.
- Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
- Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
- Must have experience working in the African continent
- Must be able to travel across Africa
- Portuguese speaking would be advantageous.
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Job Description
The Platform Lead is focused on navigating technological shifts, cost management and operational challenges to ensure a seamless trading experience for Global Markets, particularly focused on Electronic Trading (eTrading) across all asset classes.
The purpose of this role is to manage a talented team involved in the configuration, implementation and day to day operational management and support of high-quality and mission critical electronic pricing and trading platforms. The Platform Lead also owns and is accountable for all delivery commitments and active stakeholder management.
This is a great opportunity to join our eTrading Technology Team based in Sandton, Johannesburg and become an important and valued player in designing and implementing industry-leading eTrading technology, whilst giving you key experience and exposure to build your career and personal brand.
- Navigate technological shifts, economic realities, regulatory compliance and operational challenges to ensure a seamless yet cost effective trading experience.
- Builds and maintains effective relationship with business management and stakeholders.
- Ensure implementation of the business transformation plan and creation of an inclusive culture for employees.
- Design and deliver customer service solutions, systems and interactions aligned to organisational values and service standards that build the brand.
- Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
- Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Oversees IT Governance, Risk and Compliance.
- Accountable for stability and maintenance of all platforms in the eTrading Domain.
- Manages and maintains the monitoring toolsets.
- Contributes towards the development and implementation of the business unit’s information technology strategy.
- Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice.
- Monitor Key Performance Indicators and metrics affecting the organization's technology assets; engage technical team as needed to meet goals or address issues.
- Provide thought leadership within the organization; research and evaluate cutting-edge practices and enabling technologies for internal adoption; assess potential partnerships and acquisitions.
- Respond to feedback from stakeholders and use it to make improvements or adjustments to technology.
- Select technology suppliers, vendors, and third-party integrations to design the organization's architecture and the technology stack.
- Establish and nurture effective relationships with collaborators, eTrading technology specialists, product managers, and designers to make appropriate architectural and build vs. buy decisions.
- Own all technology and product to external stakeholders, partners, investors and future recruitment.
Qualifications
- Minimum qualification: Degree in Information Systems or Computer Science or a related Technology Management discipline and/or relevant experience
Experience and Skills
- Must have excellent electronic trading knowledge – Trading on Exchange and Over the Counter (OTC).
- Understanding the trade life cycle and Straight Through Processing (STP).
- Have a particularly good knowledge and understanding of Execution Management and Order Management Systems (EMS & OMS) and Smart Order Routers (SOR) associated with electronic trading. Viz The Valdi Suite of software, The IRESS suite of software, AxeTrader, smartTrade, BTCS etc.
- Very good understanding of the protocols, interfaces and concepts associated with electronic Trading Viz FIX and the variants of it, API’s, Multicast, Market Data, Transactional Data, Drop Copy etc.
- Understand the importance and the impact of latency in the eTrading environment.
- Particularly good experience with proactive monitoring and alerting tools.
- Very good experience working with traders and understanding of the different asset classes.
- Experience in ensuring the Services Professionals in the team keep pace with the new tools, protocols, and platforms.
- Experience managing vendor relationships and relevant engagement.
- 8 -10 years’ experience in a similar environment, of which 2 - 3 years ideally at a Leadership / Management level.
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Job Description
To load and update client information on relevant systems and handle queries thereof
- Load and maintain Standard Settlement Instructions
- Load and amend Counterparties on non-integrated source systems
- Publish internal departments to SMART, Calypso and Murex
- Administer and manage allocated requests to create and map Portfolios
- Maintain Portfolios on required source systems
- Adhere to quality standards, turnaround times, company policies and procedures
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Identify and utilise opportunities to assess and improve own performance
- Contribute to teamwork and inclusivity within own team
- Hogan account opening experience
- BANCS experience
- Adhere to bank regulations
- Contribute to the overall effectiveness and success of the team
- Fulfilling client requests above set expectation and providing exceptional client/stakeholder experience
- Comply with procedures and processes contained on Nimbus.
- Agile and adapt to fast paced environment.
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Job Description
To ensure that the organization complies across a broad spectrum of regulatory requirements.
To identify risk exposures at a process level.
- Contribute to the development of larger overall area budget.
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration.
- Research and design a longer-term financial resource requirement plan for the area of responsibility.
- Present the business case to motivate for financial resources Analyse and develop implementation plans against the forecasted financial budget.
- Develop tactical budget for area of responsibility that minimize expenditure and manage costs.
- Control the budget for area including the authorization of expenditures and implementation of financial regulations.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums.
- Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships.
- Ensure that the customer is at the center of the business philosophy, operations and ideas.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
- Creates risk awareness and manages audit findings.
- Participate in Group risk forums where required and cascades relevant information through team.
- Brainstorm, identify, implement and drive innovative best practice ideas within the organization to ensure increased efficiencies.
- Create and participate in specialist communities of practice and represents the organization at Group and industry level to share best practice insights and solutions.
- Drive strategic projects, change management and platform integration across operations.
- Leverage Group capability to exploit opportunities.
- Ensure and encourage adherence to an operational framework of policies and procedures.
- Execute defined business strategy by translating it into the business operations Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
- Be aware of, and responsive to local conditions Influence the development of appropriate organizational structures, capacity and delivery systems.
- Identify development needs and select effective solutions to address personal development gaps to facilitate self-improvement.
- Develop and implement a personal development plan.
- Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others Share information and empower others to act.
- Acts as a role model for continuous professional development in area of expertise.
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies Lead specialist communities of practice and contribute positively to own and organizational knowledge improvement.
Min Qual: Hons degree in Stats / Maths / Finance / Economics
Experience: Min 7 years' experience in Institutional Sales
Industry: Banking
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Job Description
To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment.
To analyse business or system requirements and build and enhance the data platforms.
To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.
To translate business needs into practical Information Technology (IT) systems solutions, high level implementation plans, influence prioritization of execution of business initiatives through the use of IT solutions design thinking and to lead an Information Technology systems solutions team with the purpose of supporting and enabling the realisation of business strategies and objectives.
- Builds and maintains effective relationship with business management and stakeholders.
- Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees.
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
- Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
- Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Oversees IT Governance, Risk and Compliance.
- Leads Solution Development and Maintenance.
- Develops and maintains Applications.
- Contributes towards the development and implementation of the business unit’s information technology strategy.
- Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice.
- Monitor Key Performance Indicators and metrics affecting the organization's technology assets; engage technical team as needed to meet goals or address issues.
- Provide thought leadership within the organization; research and evaluate cutting-edge practices and enabling technologies for internal adoption; assess potential partnerships and acquisitions.
- Respond to feedback from stakeholders and use it to make improvements or adjustments to technology.
- Select technology suppliers, vendors, and third-party integrations to design the organization's architecture and the technology stack.
- Establish and nurture effective relationships with collaborators, engineers, data scientists, product managers, and designers to make appropriate architectural and build vs. buy decisions.
- Lead the internal and external development teams to build and upgrade the platform.
- Own all technology and product to external stakeholders, partners, investors and future recruitment.
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Job Description
To ensure professional judgement is applied in the giving of legal advice and opinions the on the legal aspects applicable to products, services, solution development and deal structuring for treasury and trade and investment banking transactions, as well as continued research into various aspects of the laws, industry best practice and regulatory framework impacting on the legal viability of the transactions being considered.
The Legal Advisor is accountable to provide legal advice on moderate to complex legal matters with a financial impact and to identify and manage the legal risk associated with such transactions.
- Legal implementation of asset finance, acquisition finance, escrow, supply chain finance, warehouse finance, receivables finance and structured trade finance (including borrowing base) transactions.
- Advising the bank on the legal aspects of transactions as well as continued research into various aspects of the law and regulatory framework impacting on the legal viability of the transactions.
- Provide highly specialised legal advice or support in relation to client and the terms and conditions related to the transaction being successfully completed.
- Identifying and liaising with external attorneys to prepare the necessary documentation, reviewing these and negotiating with the client and their legal representatives to finalise the agreements.
- Provide legal specialist advice on/in the operational aspects pertaining to these product offerings, including opinions and guidance on the investment parameters applicable in such contexts Fund migrations and funds litigation services.
- Advising on financial services legislation affecting funds, investment management companies and advisors, including distribution and marketing issues.
- Ensure compliance with internal legal and other procedures and policies.
- Negotiating and drafting final agreements, pertaining to the product offering.
- Provide legal Advice and support within this context includes the following legal services, technical analysis and application of legal and commercial principles to transactions/ products.
- Perform expert drafting and reviewing of applicable documentation and agreements.
- Developing and maintaining relationships with internal stakeholders and providers of legal services (including, external legal counsels, and other key stakeholders).
- Staying up to date with all developments in the law, regulation, industry, and best practice in the relevant area of specialist legal practice.
- Identify, monitor, report and minimise potential legal, reputational, and associated operational risks.
- Develop, encourage and nurture collaborative relationships across business areas and across the group Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
- Participate in planned activities that are appropriate for own and employee development.
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Job Description
To ensure that the Service Reliability Engineers and team contributes to the availability of services, the security and regulatory compliance, and the customer experience associated with the domain.
To manage the guarantees of reliable, agile and continuous flow of change required to optimise the performance of their platform ecosystem and performance of the customer service.
- Set vision and direction for SRE teams, including usage of platforms and tools.
- Responsible for overall operational resilience and for continuous business system functionality by using a systematic approach to delivering products and services.
- Prioritize optimization, reliability and scalability deliverables related to software delivery processes and securing user data.
- Develop and site reliability engineering is service-level objectives (SLOs), which measure how consistently a service meets its goals over a given period of time such as how often it’s available, how quickly it responds to requests made by users or customers—and establishing goals around those SLOs.
- Achieve objectives that helps organizations build customer trust in their products and services since it ensures that they have stable and reliable day-to-day operations.
- Maintain uptime while meeting these requirements, SRE applies various techniques like automation and continuous deployment processes to ensure high availability.
- Contribute and help with efficiently managing incidents in the production environment.
- Oversight of all Site Reliability Engineering Activities as defined in partnership with the technology leadership teams.
- Develop the strategies and tactics that enhance automation of repeatability and predictability, increase scalability for growth that doesn’t interrupt service, and ensure reliability.
- Grow out, build and drive the engineering culture.
- Deliver service availability and performance to meet (and exceed) business and customer needs.
- Work with broader technology, operational and business teams to continuously improve end-to –end service experience and associated cost of delivery.
- Deliver continuous improvement of both core products / platform ecosystems and operational processes, tools and capabilities based on operational experiences and application of broader industry standard methodology.
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Role Purpose:
To originate flow business within a sector, including activities targeted at new prospective clients and at existing clients through origination and cross sell banking solutions To participate in client processes such as account planning and deal escalation for flow activities and to be the primary point of contact for the client and internal stakeholders which enables effective and efficient alignment and management of flow activities. To work closely with the Sector Head and/or Lead Bankers on Flow activity client strategies and tactics for top/sector clients To partner with a cross functional team which includes relevant sector heads, sponsors, sector, and product bankers working with the lead banker to drive desired client outcomes
Responsibilities:
- Client Origination - onboarding of new to bank clients
- Deal Origination - implementation of strategies to originate and execute transactions to grow revenue
- Revenue Origination – identification of new revenue streams with existing and new clients by leveraging off bank’s suites of products
- Client relationship management skills
- Coordination of cross functional teams
- Execution of client plans to meet revenue targets
- Use of Client Relationship Management (CRM) tools to gain deeper client insights
- Ability to manage internal stakeholder relationships such as Credit, Legal, Distribution, Dealmakers, ESG, Transaction Management and Operations.
Minimum Requirements:
- At least 5 years work experience in banking and/or Resources industry (Mining and Oil & Gas).
- Corporate Banking experience would be an advantage
- Industry/banking related degree or post graduate qualification
- Awareness of industry trends
- Awareness of Competitors’ advantage
- Awareness of disruptive trends
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Job Description
To design and maintain the organisations solutions architecture and applicationse
To ensure all solutions best practices, standards and processes are enforced through the solutions governance process within RMB projects and maintenance environment
- Manage budgets and forecasts and ensure delivery of budgeted items
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
- Anticipate consequences and adapt problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Research new technologies and ways of using existing technologies to improve the platform i.e., utility reliability and performance
- Optimise and automate internal processes where possible
- Take responsibility for defining standard operating procedures standards guidelines and processes and update as required
- Based on stakeholder needs develop strategy and roadmaps for the specific platforms
- Liaise closely with business stakeholders to forecast capacity requirements
- Design solutions platforms and monitor availability up-time performance and stability against industry best practice
- Ensure CSI on managed platforms by reviewing information systems and reporting for incidents anomalies threshold breaches etc and provide solutions to remediate
- Resolve third line escalations
- Manage and deliver on projects and provide feedback thereon
- Manage project resources to ensure delivery
- Review and consolidate all calls incidents requests problems etc for management reporting
- Report on risks for the platforms to management
- As required analyse trends and propose mitigating and preventative actions
- Communicate proactively to manage expectations.
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Method of Application
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