RMB Client Administrator: Fulfilment at RMB - Rand Merchant Bank

Job Description

To load and update client information on relevant systems and handle queries thereof

• Load and maintain Standard Settlement Instructions
• Load and amend Counterparties on non-integrated source systems
• Publish internal departments to SMART, Calypso and Murex
• Administer and manage allocated requests to create and map Portfolios
• Maintain Portfolios on required source systems
• Adhere to quality standards, turnaround times, company policies and procedures
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team
• Hogan  account opening experience
• BANCS experience
• Adhere to bank regulations
• Contribute to the overall effectiveness and success of the team
• Fulfilling client requests above set expectation and providing  exceptional client/stakeholder experience
• Comply with procedures and processes contained on Nimbus.
• Agile and  adapt to fast paced environment.