Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 20, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Service Representative

     Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments. Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management. Handle and enable customer contractual agreements. Ensure data integrity on all applicable systems.

    • Respond to client queries in accordance with service level agreements and log queries onto the system.
    • Analyse and resolve technical queries, within the service level agreements
    • Follow up on resolutions of client queries as per service level agreements
    • Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
    • Liaise within the Division to ensure queries are resolved timeously.
    • Provide technical support in adherence to quality standards and customer service excellence.
    • Processed Orders
    • Handled Fall offs

    Method of Application

    Interested and qualified? Go to BCX on bcx.erecruit.co to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at BCX Back To Home
    View Current vacancies at BCX
Jobs You Might Be Interested in

Related Companies Hiring Now

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail