Service Representative at BCX

 Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments. Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management. Handle and enable customer contractual agreements. Ensure data integrity on all applicable systems.

• Respond to client queries in accordance with service level agreements and log queries onto the system.
• Analyse and resolve technical queries, within the service level agreements
• Follow up on resolutions of client queries as per service level agreements
• Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
• Liaise within the Division to ensure queries are resolved timeously.
• Provide technical support in adherence to quality standards and customer service excellence.
• Processed Orders
• Handled Fall offs