Service Specialist at Momentum Metropolitan Holdings Limited

Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

The work you need to deliver

• Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
• Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies required

•  Writing & Reporting
•  Presenting & Communicating Information
• Analysing
•  Adhering to principles and values
•  Adapting and responding to change
•  Deciding & initiating action
•  Persuading & influencing
•  Following instructions & procedures
•  Delivering results & meeting customer expectations

Experience and Qualifications

• Grade 12 (Matric)
• Completed or studying towards a degree or diploma (preferred)
•  1-2 Years Call Centre experience of customer service principles and practices

We're looking for someone with

• A passion for service
• Enjoys interacting with clients and intermediaries
• Takes accountability for own development