Service Specialist - Walk In - Durban at Momentum Metropolitan Holdings Limited

Requirements

• Grade 12 (Matric).
• Completed or studying towards a degree or diploma (preferred).
• 1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo).
• A passion for service.
• Enjoys interacting with clients and intermediaries.
• Takes accountability for own development 

Duties & Responsibilities

• Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
• Provide a receptionist service for all walk-in clients.
• Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies

• Writing & Reporting.
• Presenting & Communicating Information.
• Analysing. 
• Adhering to principles and values.
• Adapting and responding to change.
• Deciding & initiating action.
• Persuading & influencing.
• Following instructions & procedures.
• Delivering results & meeting customer expectations.