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  • Posted: Apr 2, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
    Read more about this company


    Service Specialist - Walk In - Durban


    • Grade 12 (Matric).
    • Completed or studying towards a degree or diploma (preferred).
    • 1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo).
    • A passion for service.
    • Enjoys interacting with clients and intermediaries.
    • Takes accountability for own development 

    Duties & Responsibilities

    • Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
    • Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
    • Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
    • Identify and report process and system failures, suggest enhancements to improve client experience.
    • Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
    • Provide a receptionist service for all walk-in clients.
    • Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.


    • Writing & Reporting.
    • Presenting & Communicating Information.
    • Analysing. 
    • Adhering to principles and values.
    • Adapting and responding to change.
    • Deciding & initiating action.
    • Persuading & influencing.
    • Following instructions & procedures.
    • Delivering results & meeting customer expectations.

    Method of Application

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