Job Vacancies at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB:

• Capture all written information on a CLM document on the Embrace system.
• Sort CLM’s into the three groups for further separate processing.
• Evaluate stock of claims or CLM’s and determine the relevant action to take.
• Update information on Embrace at the comments as per the progress of the CLM’s or claims.
• Goods received (GR) the CLM on the Embrace system according to the type of CLM received.
• Updating the final information on the Embrace system as damaged stock.
• Generate an excel document of the damaged stock received or complete a claim document used for claiming from a supplier.
• Generate by Embrace system a waybill document to accompany the claim document to the supplier/ repaired item back to client.
• Making copies and filing all relevant documentation.
• Handing over of final documentation (Claims, CLM’s and waybill) to relevant departments.
• Communicate with all internal and external stakeholders in order to handle enquiries or requests.
• Consistently keep stakeholders up to date of progress.
• Ensure vigilant safeguarding of all company property, assets, and stock always.
• Notify management in case there is a need for repair and interventions.
• Report any damages to ranking to ensure repairs are complete and safety is maintained.
• Daily equipment checks as per standard policies and procedures.
• Cooperate with the rest of the staff.
• Assist with general duties when requested/ instructed to do so.
• Adhere to Health, Safety, Security, and Environment standards, policies, and procedures, including emergency response plans (e.g. armed robberies, fires, spillages, etc.)
• Ensure that all service steps are followed as per the company policies and procedures:
• Employee to be ready and well presented with a clean, prescribed uniform

Housekeeping

• Accountability and responsibility of work area.
• Maintain material handling tools.

Requirements

• National Senior Certificate
• At least 6 months relevant experience.

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Responsible for Hinterland Express Shop management and operations:

• Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Hinterland Fuels Team, ensuring excellent customer service.
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
• Conduct regular safety and security meeting and document with employees attending signatures.
• Oversee stocking activities, ensuring that all shelves are neatly and adequately stocked, and that expired products are removed.
• Receive merchandise from vendors and suppliers to ensure that the right amount and type of items have been delivered.
• Take responsibility for the marketing of the business to local targeted customers.

Responsible for Hinterland Fuel Station management and operations:

• Create shift rosters for staff members, and ensure that they are implemented, and are being followed properly.
• Manage all site staff, to ensure that they are correctly performing their work activities.
• Create and maintain effective liaison with vendors and suppliers to ensure that fuel and store items are timely delivered.
• Ensure that fuels wetstock is managed and reconciled as per the prescribed SOP.
• Order fuel and receive deliveries as per the SOP.
• Coach and role-play with cashiers and fuel staff to ensure that customer interaction is of a high-standard consistently.
• Oversee the maintenance and proper housekeeping of all the related assets and equipment on site to minimise downtime and maximise return on asset.

Requirements:

• National Senior Certificate.
• Preference will be given to candidates with a business qualification.
• Code A drivers license.
• At least 2-3 years relevant experience.
• Preference will be given to fuel and convenience-retail experience.
• Knowledge about Occupational Health and Safety Act.

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Responsibilities:

Administration Management

• Responsible for leave planning and management of all branches.
• Responsible for stock take planning and management.
• Manage overtime of all branches.
• Manage trip claim sheets.
• Manage shift rosters according to operating hours, public holidays etc.
• Responsible for the succession planning and personal development set-up for all branches in collaboration with Branch Managers.
• Manage SPDS goal setting and reviews.
• Responsible for staff compliment management (P9; P38).
• Management of trading hours according to public holidays, seasonal demands etc.
• Ensure all branches are ready for business (in collaboration with Branch Managers).
• Manage maintenance issues- refer to Operations Manager or contact relevant stakeholders to resolve issues.
• Responsible to attend interviews for all Branch Managers; Admin Managers and Warehouse Managers.
• Responsible for the set-up and coordination of mystery marketers. 

Responsible for GAP analysis

• Identify inefficiencies in operational processes by means of handling queries from employees, clients or any relevant stakeholders.
• Facilitate seamless communication between branches and head office, serving as the primary point of contact to ensure alignment and cohesion across all levels of the organisation.
• Analyse key performance indicators related to branch employees' core responsibilities and provide recommendations regarding redundant positions, optimal staffing levels, and other relevant workforce adjustments." 

Streamline and Coordinate branch related activities and queries

• Handle and resolve escalated problems at the branches and only refer high level issues to specialists or Exco team.
• Responsible to resolve client queries and complaints.
• Ensure the branches' culture are aligned with Hinterland's action plans and that momentum is maintained, in collaboration with Human Resources.
• Coordinate Employee Forum meetings of all branches, analyse minutes, resolve any issues or escalate to relevant manager or specialist.
• Oversee that Toolbox talks are executed at all branches.
• Handle all communication and coordinate all activities between branches and head office- only refer high level issues to management.
• Follow up on all requests not submitted.
• Handle all queries or problems from other divisions- only refer high level issues to management. 

Responsible for Reporting

• Compile a monthly report on all matters related to the tasks listed above, providing management with a high-level overview.

Requirements

• Bachelors degree in Business Administration; Management or related field.
• 5 Years experience in administrative management.
• Experience in an Agricultural Retail environment essential.