Process and Business Administration Manager (Head Office) at Senwes

Responsibilities:

Administration Management

• Responsible for leave planning and management of all branches.
• Responsible for stock take planning and management.
• Manage overtime of all branches.
• Manage trip claim sheets.
• Manage shift rosters according to operating hours, public holidays etc.
• Responsible for the succession planning and personal development set-up for all branches in collaboration with Branch Managers.
• Manage SPDS goal setting and reviews.
• Responsible for staff compliment management (P9; P38).
• Management of trading hours according to public holidays, seasonal demands etc.
• Ensure all branches are ready for business (in collaboration with Branch Managers).
• Manage maintenance issues- refer to Operations Manager or contact relevant stakeholders to resolve issues.
• Responsible to attend interviews for all Branch Managers; Admin Managers and Warehouse Managers.
• Responsible for the set-up and coordination of mystery marketers. 

Responsible for GAP analysis

• Identify inefficiencies in operational processes by means of handling queries from employees, clients or any relevant stakeholders.
• Facilitate seamless communication between branches and head office, serving as the primary point of contact to ensure alignment and cohesion across all levels of the organisation.
• Analyse key performance indicators related to branch employees' core responsibilities and provide recommendations regarding redundant positions, optimal staffing levels, and other relevant workforce adjustments." 

Streamline and Coordinate branch related activities and queries

• Handle and resolve escalated problems at the branches and only refer high level issues to specialists or Exco team.
• Responsible to resolve client queries and complaints.
• Ensure the branches' culture are aligned with Hinterland's action plans and that momentum is maintained, in collaboration with Human Resources.
• Coordinate Employee Forum meetings of all branches, analyse minutes, resolve any issues or escalate to relevant manager or specialist.
• Oversee that Toolbox talks are executed at all branches.
• Handle all communication and coordinate all activities between branches and head office- only refer high level issues to management.
• Follow up on all requests not submitted.
• Handle all queries or problems from other divisions- only refer high level issues to management. 

Responsible for Reporting

• Compile a monthly report on all matters related to the tasks listed above, providing management with a high-level overview.

Requirements

• Bachelors degree in Business Administration; Management or related field.
• 5 Years experience in administrative management.
• Experience in an Agricultural Retail environment essential.