Service Supervisor - Pressure Control Equipment (Port Elizabeth) at NOV

Job Description

As a Service Supervisor within NOV’s Rig Aftermarket (RA) Team, you will manage and schedule customer equipment servicing requirements. Under the general supervision of the Service Manager, the Service Supervisor will be responsible for the supervision, training and development of the Field Service Technicians, ensuring that employee performance and skills align with QA, HSE and company policies while fulfilling our customer requirements. You will supervise through planning, leading, organising and controlling the activities of the service departments employees. As Service Supervisor you will coordinate and liaise with internal and external customers and suppliers while focusing on the delivery of the company and service department’s business targets.

DUTIES & RESPONSIBILITIES:

• Ability to remotely supervise multiple personnel and projects efficiently and effectively.
• Occasional travel globally as and when required.
• Provide technical analysis to ascertain timelines and resource requirements for customer quotation purposes.
• Utilise latest planning systems, and applications.
• Assign projects and tasks to appropriately levelled technical personnel based on discipline, competency, and experience.
• Communicate effectively with clients on project status both technically and commercially.
• Review and approval of technical and financial reporting.
• Provide feedback on products and system performance to stakeholders based on technical analysis. 
• Collaborate with key stakeholders to ensure project are completed on time, in budget and safely.
• Continual review and assessment of direct reports to ensure development goals are achieved.

QUALIFICATIONS:  

• Bachelor’s degree in related Technical, Commercial field or equivalent experience.

EXPERIENCE: 

• Minimum of 5 years’ experience in a technical capacity within an Offshore, automated, or industrial environment with an additional minimum of 3 years’ experience in a leadership role with customer relationship management and employee development experience. Total minimum experience 8 years.
• Good technical knowledge relating to mechanical, hydraulic, and pneumatic systems, maintenance, and repair activities of heavy machinery in an offshore or FMCG environment.

SKILLS, TRAINING, OR SPECIAL KNOWLEDGE:

• Good knowledge of NOV Pressure control equipment.
• Ability to interpret engineering drawings/schematics.
• Computer literacy (including good command of Microsoft Office - Excel, Word, and Outlook)

Closing Date: 17th, June 2022