Service Support Enthusiast at Liberty Group South Africa

Purpose

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Minimum Experience

• Administration (Basic)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)
• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
• 2019-411101 - General Clerk
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
• Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
• Support financial transactions by providing administrative support services in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
• Contribute positively to own area-specific knowledge improvement.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
• SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
• 1 - 2 years experience in a similar environment
• 1M

Minimum Qualifications

• Administration (Basic)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)
• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
• 2019-411101 - General Clerk
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
• Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
• Support financial transactions by providing administrative support services in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
• Contribute positively to own area-specific knowledge improvement.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
• SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
• 1 - 2 years experience in a similar environment
• 1M

Additional Minimum Qualifications

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Outputs

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None