Open Roles at Liberty Group South Africa

Purpose

• To provide specialist advice and support in area of specialisation enabling the provision of sound claims assessment expertise.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Coordinate research and information gathering activities and collate and analyse information to serve as input to managerial reporting or decision making.
• Independently, fairly and effectively assess and advise on the payment of claims within relevant authority limits.
• Advise on and ensure the effective processing of claims and special claims and provide support to effectively resolve difficult cases.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

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Purpose

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Minimum Experience

• Administration (Basic)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)
• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
• 2019-411101 - General Clerk
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
• Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
• Support financial transactions by providing administrative support services in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
• Contribute positively to own area-specific knowledge improvement.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
• SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
• 1 - 2 years experience in a similar environment
• 1M

Minimum Qualifications

• Administration (Basic)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)
• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
• 2019-411101 - General Clerk
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
• Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
• Support financial transactions by providing administrative support services in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
• Contribute positively to own area-specific knowledge improvement.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
• SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
• 1 - 2 years experience in a similar environment
• 1M

Additional Minimum Qualifications

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Outputs

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

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Purpose

• To create infrastructure solutions designs focusing on the AWS Cloud  domains including IaaS, PaaS, compute, storage, databases and automation services. These infrastructure (technology) solution designs must address the business and IT requirements of the organisation in line with the well-architected principles and IT strategy thereby maximizing the strategic use of Liberty’s IT investment.
• This is an opportunity for someone with extensive experience in the AWS Cloud  domain who is either working in the solutions design/architecture space or an experienced engineer who wishes to become an AWS  solutions designer/architect.

Key Responsibilities

• To determine the current state and design the “to be” infrastructure solutions for business and IT projects with a focus on the AWS domains and including Cloud security, HA/DR, BACKUPS, business continuity and incident management.
• To evaluate and select appropriate cloud services where existing technologies are unable to fulfil the business or IT requirements or where technologies are reaching end-of-life/support.
• To determine the costs associated with the proposed solutions designs
• To produce clear and concise technical documentation which is in line with the solutions design standards and are comprehensible by all relevant stakeholders. This includes capturing of the designs in the iServer design repository and producing the build docs.
• To obtain approval for the solutions from business and IT stakeholders and Design Authority.
• To work collaboratively with other areas within Liberty's Enterprise- and Solution Architecture, Infrastructure Solution Design and IT Operations/Security teams to ensure that all solutions are complete, operable, conform to business processes and meet the business needs with the agreed quality of service.
• Design of the Liberty AWS platform (landing zone) - Control Tower.

Additional Key Responsibilities

• To participate in proof of concepts for new technologies or extensions to existing technologies
• To verify that the implementation complies with the solution design
• To stay abreast of new technologies that will benefit Liberty especially in the security and network security domains by conducting research, engaging with vendors and attending training/conferences and presentations
• To demonstrate technology innovation and/or exploitation of the existing Liberty stack
• To provide SME consultation to support business and the i&o division
• Design and maintenance of the Liberty AWS platform (landing zone) - Control Tower
• Build and maintain CloudFormation scripts
• Apply the CloudFormation scripts via CI/CD pipelines
• Leading SAFe demos, retrospectives and sprint planning on Azure DevOps

Minimum Experience

• 3 - 5 years experience in a similar environment, 2 years AWS experience,  of which 1 -2 years at a junior specialist level.
• Experienced in API development (specifically JSON/YAML).
• Understanding of API development (specifically JSON/YAML)
• In-depth understanding of cloud networking- and security layers
• Understanding of CloudFormation scripts and CI/CD pipelines
• In-depth understanding of AWS cloud licencing, billing and administration
• In-depth understanding of cloud networking- and security layers (E.g. being able to script the deployment of a component or a service with the necessarily network- and security requirements

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.

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Purpose

• To deliver secretarial support services of a business and personal nature to an Executive through the execution of predefined objectives as per agreed standard operating procedures (SOPs). The Executive Secretary is responsible and accountable for diary management, meeting scheduling, calendar management, travel arrangements, create presentations, arrangement of events and general administration support that is required and inherent in the role

Minimum Experience

• 5 - 8 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Organise and arrange the logistical arrangements of meetings in an effective and efficient manner according to predefined standards.
• Treat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.
• Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Assist in the management of diaries and calendars effectively and efficiently in alignment with performance objectives.
• Perform secretarial duties effectively and efficiently in alignment with performance objectives.
• Arranges business and personal travel plans, itineraries, travel documents and compiles documents for travel-related meetings.
• Sort, read and annotate incoming mail and documents and attach appropriate files to facilitate necessary action.
• Maintains filing and records management system and other office flow procedures to ensure easy retrieval.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.