Services Key Account Manager at Tetra Pak

Job Summary

Tetra Pak South Africa is looking for a Services Key Account Manager who will be based in Johannesburg. The successful candidate will report directly to the Services Director. The Service Key Account Manager will be the main interface for key customer accounts on the service business and all technical matters including quality and apply value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs.

What you will do

• Manage customer relationship from a service perspective through a structured communication approach
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans in alignment with customer and account team
• Create, implement and follow-up quality plans per account in line with customer and account team
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
• Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
• Support resolution of technical issues by being responsible for communication with customer and issue driver

We believe you have

• BSc Degree in Mechanical/Electrical Engineering is preferred
• 5-10 years’ experience a Services Key Account Manager role (Preferably in the Food Processing & Packaging industry)
• Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
• Customer relationship management experience
• High level of customer focus  
• Experience in value-add selling of product offerings
• Proficiency in MS Office - PowerPoint, Excel etc.
• SAP knowledge an advantage
• Willing and able to travel extensively (both nationally & internationally)