Servicing Costing Administrator at CFW Fans

The company employs a diverse workforce with a strong skill set in engineering.  We are currently seeking a Servicing Costing Administrator to join our team and help maintain the high standards our clients expect. The successful candidate will be responsible for the following tasks:

• Assist in creating and maintaining job schedules and technician rosters
• Liaise with technicians and clients to confirm availability
• Ensure up-to-date tracking of servicing appointments
• Capture and send quotes based on input from the service and electrical teams
• Follow up on quotes and ensure SLA deadlines are met
• Generate quote metrics for reporting 
• Obtain purchase orders from clients
• Process and send invoices as per quote and PO
• Coordinate with internal teams for billing accuracy   
• Maintain ongoing communication with clients
• Keep clients informed on the progress and scheduling of servicing work  
• Ensure seamless order and goods processing for service jobs
• Handle customer property, verify stock, and manage documentation
• Coordinate deliveries, scan PODs, and complete job packs        

Qualifications and Experience Required:

• Proven experience in an administrative support role, preferably within a service or technical environment.
• Experience using customer relationship management (CMR) systems or service management software (e.g. Jira, GP, Sage)
• Familiarity with scheduling, order processing and service request coordination
• Previous experience working with internal departments such as service teams, logistics, technical support is an advantage

Attributes Required for position:

• Strong organizational skills and attention to detail
• Excellent communication skills both, verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset and a proactive attitude
• Team-oriented but able to work independently
• High Level of confidentiality, integrity and professionalism
• Strong customer service orientation
• Ability to adapt to changing priorities and technologies
• Punctual and reliable with a strong work ethic