Servicing Manager (Parktown) at Rand Mutual - RMA

Description

• Oversee and Management of all tasks within the Retirement fund Group Risk market segment. Develop and create procedures, policies and processes specific to the Group Risk environment.

Requirements

Key Responsibilities

• Creation if policy documents and processes in compliance with regulation and client needs.
• Ensure sound processes are in place for the management of premiums process in the group risk space.
• Create and setup claims management processes for the linked retirement fund benefit including all associated documentation
• Management of all renewal and installation processes
• Setting up sound administration processes to meet the needs of the retirement linked benefits including issuing of document, policy schedules and member benefit statements etc.
• Management of service levels delivered by team and business
• Build sound service standards to strengthen business reputation has a market leader.
• Develop management reports to support business improvement and oversight
• Provide knowledge and insight to team to ensure they are able to deliver on the business needs..
• Provide ongoing feedback to clients regarding their requests and the status of their schemes.
• Provide monthly claims and scheme reports for clients.
• Provide regular communication to clients on their scheme’s
• Provide ongoing education to clients regarding processes and products. – Help in building the correct processes and procedures for clients
• Provide constant feedback to the business on client perceptions and experience.
• Flexibility to enable to meet client expectation.
• Oversee the renewal management process.
• Problem solving ie. Finding solutions when client’s requests fall outside of normal processes.
• Assist with co-ordination between clients and outside service providers eg. Doctor’s rooms and nurses
• Attend scheduled client meetings and always provide minutes
• Be a team player, always jump at any opportunity to assist and learn, especially with the development of new and existing processes
• Help the Team, and share ideas

REQUIREMENTS

• Matric
• Business Degree Advantageous.
• COP (IISA Certificate of Proficiency – Retirement Fund)
• At least 10 years of experience in Retirement Fund Group Risk Benefits.
• Staff management training experience. Including experience in building high performing teams.
• Experience in dealing with difficult and challenging clients.
• Must have experience attending client meetings and engaging with clients.
• Knowledge of systems and relevant workflow processes
• Comprehensive Group risk product knowledge
• Knowledge of business rules, processes and procedures
• Excellent written and verbal communication skills
• Competent in the use of MS Excel, Word and PowerPoint
• Achieving deadlines