Settlements Clerk - Midrand at Fidelity Services Group

Job Introduction:

• Settlement process of all customers in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

Key Performance Areas: (not inclusive): 

• Ensure all clients are paid daily
• Ensure correct clients are credited with the correct amounts
• Checking and processing all payments throughout the day
• Adhering to strict daily payment deadlines
• Client telephone and e-mail queries
• Liaise with cash centres and recon department
• Recoveries of Incorrect payments
• Manual Payment preparation and releasing
• Exception device management and escalation and payments
• Fulfil Settlements function on alternative weekends

Minimum Requirements:

• Grade 12 (Preferable with Mathematics and Accounting as subjects)
• Previous Cash Management Centre experience would be highly beneficial
• A solid understanding of SAP would be advantageous
• Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
• Exposure/experience dealing with banking systems
• Knowledge of administrative procedures
• Knowledge of reconciliation procedures
• Knowledge of Cash Management Centre processes
• Knowledge of company policies and procedures 
• Required to work alternate Saturdays, Sundays and Public Holidays

Core Competencies

• MS Office Computer skills
• Acting professionally
• Sound communication skills (written and verbal)
• Supporting and working with others
• Delivering objectives 
• Sharing and cooperating
• Dealing with changing circumstances
• Numerical accuracy and highly methodical working methods are required
• Attention to detail
• Ability to cope with large volumes of data and work
• Sound communication skills
• Liaise professionally with clients