Settlements Supervisor - Midrand at Fidelity Services Group

Job Introduction:

• Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. 

Key Performance Areas: (not totally inclusive):

Effective supervisory of the settlement function

• Oversight and control over Customer’s settlement
• Assisting the Settlements Team with any settlement troubleshooting, for example, system issues in obtaining settlement data, changing customer data to cater for customer’s special requirements
• Maintaining master data on the central database regarding new customers and customers settlement referencing requirements
• Daily monitoring of Banking Internet Online Sites for rejected settlement transactions
• Management of the process for Unallocated Canister to supply Fidelity Internal Reconciliation department with daily submissions processing into the bookkeeping system (SAP)
• Close co-working with Fidelity Recon Teams to assist with recon queries

Management of customer settlement queries

• Resolving customer settlement queries in partnership with Fidelity Cash Centres
• Assist in resolving device customer's recon issues in partnership with Fidelity Cash Centres and “Fidelity Internal and External Reconciliations” departments
• Address escalated queries and manage the feedback process
• Monitor resolution process
• Formulate corrective actions plans to address frequent issues and problematic areas

Management and oversight of reporting function

• Review of Daily reporting on settlement issues. Address areas of non-compliance and deficiency:
• Non-compliance at the Cash Centre level
• Overdue settlements
• Settlements not released due to exceptions
• Rejected settlements on Payment systems
• Review of both internal and external monthly/daily reports

Minimum Requirements:

• 3 years of supervisory experience
• Previous Cash Management Centre experience would be highly beneficial
• A solid understanding of SAP would be advantageous
• Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
• Exposure/experience dealing with banking systems
• Knowledge of administrative procedures
• Knowledge of reconciliation procedures
• Knowledge of Cash Management Centre processes
• Knowledge of company policies and procedures 
• Willing to work alternate Saturdays and Sundays

Core Competencies

• MS Office Computer skills
• Acting professionally
• Sound communication skills (written and verbal)
• Supporting and working with others
• Delivering objectives 
• Sharing and cooperating
• Dealing with changing circumstances
• Numerical accuracy and highly methodical working methods are required
• Attention to detail
• Ability to cope with large volumes of data and work