Shelfpacker- KZN at Pick n Pay Stores Limited

Purpose of the job

• To ensure the Clothing department is neat, well-merchandised, and customer-ready by replenishing stock, maintaining visual standards, supporting fitting room routines, and providing helpful customer service.

Key Responsibilities

Merchandising & Standards+A15:A48

• Pack, hang, fold and size merchandise according to VM and divisional standards.
• Maintain neatness of shelves, rails, tables, and fitting rooms.
• Ensure promotional displays and signage are accurate.

Stock Handling

• Replenish sales floor from backup stock promptly.
• Assist with receiving stock deliveries and checking items.
• Rotate stock to ensure older merchandise is sold first.
• Remove and report damaged, faulty or ticketless stock.

Customer Service

• Greet and assist customers in a friendly, helpful manner.
• Help customers locate sizes, styles and products.
• Direct more complex customer queries to Supervisor/Manager.

Shrinkage & Security

• Follow fitting room procedures (item counts in/out).
• Handle merchandise carefully to prevent damage.
• Report suspicious behaviour or security concerns to Supervisor/Manager.

Hygiene & Housekeeping

• Keep floor, fitting rooms and backup areas clean and tidy.
• Organise hangers, size cubes and tickets neatly.
• Adhere to health, safety and housekeeping standards.

Key Relationships

Minimum Requirements

• Grade 10/12 (Matric preferred).
• Previous retail or customer service experience advantageous.
• Willingness to work shifts, weekends, and public holidays.

Competencies

• Friendly, customer-focused, and approachable.
• Team player with good interpersonal skills.
• Organised, reliable and detail-oriented.
• Able to follow instructions and maintain standards.
• Service-driven and aligned with Pick n Pay values.

End Date: October 12, 2025