Shift Supervisor at Phakisa Group

PURPOSE OF THE ROLE

• To ensure the effective recruitment, daily operation, and on-site management of staff in accordance with customer requirements, company policies, and Service Level Agreements (SLAs), while maintaining compliance, accurate administration, and professional service delivery.

KEY RESPONSIBILITIES

• Recruit TES labour as required in line with company procedures and client SLAs.
• Ensure all scheduled employees undergo medical examinations and annual medical renewals in line with site and client requirements, as directed by compliance.
• Conduct disciplinary hearings fairly and consistently in accordance with company and client disciplinary codes and site SOPs, ensuring accurate record keeping.
• Ensure valid Permission to Recruit / Labour Requisition documentation is received and retained for all labour requests to support accurate invoicing.
• Verify that client approved timesheets are accurate and submitted timeously in line with site workflows.
• Ensure all identified compliance focal points are adhered to at site level.
• Conduct daily inspections of the PPE store to ensure required quality and quantity; maintain accurate PPE issue registers and documented proof.
• Maintain a neat, orderly, and professional office environment.
• Uphold professional conduct and service standards at all times.

MINIMUM REQUIREMENTS

• Computer literacy with proficiency in MS Word, Excel, and Outlook.
• Minimum of 1 year experience within a TES environment.
• Working knowledge of the LRA, BCEA, and Occupational Health and Safety Act (advantageous).
• Exposure to a logistics environment (advantageous).
• Strong administration skills with high attention to detail.
• Matric.
• Valid driver’s licence.

COMPETENCIES

• Strong organisational and administrative skills
• Attention to detail and accuracy
• Ability to follow procedures and site workflows
• Professional communication skills
• Ability to manage operational tasks under pressure
• Fairness and consistency in handling disciplinary matters
• Reliability and accountability
• Professional conduct and client-service orientation