Shipping and Compliance Coordinator at Catch

Job Description

• Liaise with an international pool of clients that are importing networking equipment on a daily basis
• Work directly with our Global Network and managing relationships across our global network
• Ensure customer satisfaction
• Become an expert in the import and export compliance requirements of a specific region of the world

Operational Day-to-Day Responsibilities:

• End-to-End Shipment Coordination: "Run" a shipment from start to finish, balancing the needs of both suppliers and clients to facilitate documents, movement, and clearance
• Communicate with clients and suppliers, interpreting supplier messages and articulating shipment needs to clients
• Empowered Decision-Making: Take the lead on decisions to ensure the health of shipment orders as the best placed person to make a judgment call
• Pressure Point Identification: Identify pressure points and raise them with the Lead SCC and Shipping Manager
• Non-Operational Day-to-Day Responsibilities:
• Flag any out-of-process or new requirements for review, contributing to knowledge maintenance on the system

QUALIFICATIONS AND EXPERIENCE

• University Undergraduate Degree of any background, commerce-focus or LLB preferable
• Honours Degree advantageous
• Work experience advantageous
• Strong academic track record required

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications
• (i.e. Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication with relevant team members
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
• Attention to detail with the ability to prioritize tasks effectively
• Ability to proactively identify problems in advance before a shipment becomes a pressure point
• Creative problem-solving ability
• Independent-thinker and resourceful
• Energetic and enthusiastic
• General business acumen