Site Manager – Security Systems & Infrastructure at Fidelity Services Group

Purpose of the Role

• The Site Manager is responsible for the daily operational management, maintenance, performance, and compliance of all security systems and infrastructure at the assigned site. The role ensures that security technologies, including CCTV, alarm systems, electric fencing, and integrated security platforms, remain fully operational, compliant with contractual obligations, and aligned with client, HSEC, and company standards.
• The Site Manager serves as the primary on-site representative, managing technicians, coordinating maintenance activities, engaging with client stakeholders, and ensuring the successful execution of all operational requirements.

Key Responsibilities
Site Operations Management

• Manage all day-to-day security system operations on site.
• Ensure contractual service levels and operational requirements are consistently achieved.
• Act as the primary liaison between the client and the company on site.
• Coordinate daily activities of technicians and subcontractors.
• Ensure operational continuity of all security systems and infrastructure.

HSEC & Compliance Management

• Ensure full compliance with all HSEC requirements, mine procedures, and site-specific regulations.
• Conduct regular safety inspections and toolbox talks.
• Ensure all personnel adhere to safe work practices and permit requirements.
• Maintain compliance with OEM specifications, SAIDSA standards, SANS requirements, and company procedures.
• Report and investigate incidents, near misses, and non-conformances.

Maintenance & Service Delivery

• Oversee preventative and corrective maintenance activities for:
• CCTV systems
• Alarm systems
• Electric fencing
• Integrated security platforms
• Network infrastructure supporting security systems
• Ensure maintenance schedules are executed according to approved plans.
• Monitor service requests and fault response times.
• Ensure critical system failures are escalated and addressed immediately.
• Verify the quality and completion of all maintenance activities.

Asset & Resource Management

• Manage site assets, including:
• Tools and test equipment
• Vehicles
• Spare parts inventory
• PPE and safety equipment
• Monitor stock levels and initiate replenishment requests.
• Ensure all equipment remains in good working condition.
• Maintain accurate asset registers and inventory records.

Technical System Oversight

• Monitor performance and functionality of:
• CCTV systems
• Alarm monitoring systems
• Electric fencing infrastructure
• Video Management Systems
• Security networks and communication systems
• Ensure proper system configuration and functionality.
• Coordinate troubleshooting and technical support activities.
• Escalate complex technical issues to the Contract Manager and specialist support teams.

Installation & Project Coordination

• Supervise new installations, upgrades, and system enhancements.
• Ensure installation work complies with approved designs and specifications.
• Coordinate access, permits, and resources required for project execution.
• Verify workmanship quality and commissioning requirements.
• Ensure project documentation is completed and maintained.

Quality Assurance & Reporting

• Conduct routine inspections and quality audits.
• Monitor system performance against contractual KPIs.
• Prepare and submit:
• Daily operational reports
• Weekly maintenance reports
• Monthly performance reports
• Incident reports
• Identify opportunities for system improvements and operational efficiencies.

Client & Stakeholder Engagement

• Maintain positive relationships with client representatives.
• Attend operational and planning meetings.
• Address client concerns and service delivery issues promptly.
• Provide regular feedback on site performance and system status.
• Support audits and client inspections.

Incident Management

• Manage the response to security system failures and incidents.
• Coordinate corrective actions and close-out activities.
• Ensure proper escalation procedures are followed.
• Maintain records of incidents and corrective measures.
• Support investigations into system failures and operational disruptions.

Team Leadership & Performance Management

• Supervise technicians, contractors, and support personnel.
• Allocate daily work assignments and priorities.
• Monitor productivity, attendance, and performance.
• Conduct performance reviews and coaching sessions.
• Ensure personnel maintain required certifications and competencies.
• Support training and development initiatives.

Minimum Requirements

Qualifications

• Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Security Management, or a related field.
• Relevant security industry certifications will be advantageous.

Experience

• Minimum 3–5 years' experience in security systems operations and maintenance.
• Previous supervisory or site management experience.
• Experience in mining, industrial, or large-scale infrastructure environments preferred.

Technical Competencies
Working knowledge of:

• CCTV systems
• Alarm systems
• Electric fencing systems
• Video Management Systems (Milestone, HikCentral)
• TCP/IP networking fundamentals
• Integrated security platforms
• Understanding of SAIDSA and SANS standards.
• Ability to interpret technical drawings and system layouts.

Key Skills

• Leadership and team management
• Client relationship management
• Planning and coordination
• Technical troubleshooting
• Problem-solving and decision-making
• Compliance and risk management
• Communication and reporting
• Time management and organizational skills
• Performance Indicators (KPIs)
• System uptime and availability
• Compliance with maintenance schedules
• Response and repair turnaround times
• Site safety performance
• Client satisfaction levels
• Quality audit results
• Team productivity and performance
• Incident close-out effectiveness