Skills Development Facilitator at FutureSoft

SKILLS DEVELOPMENT FACILITATOR

Job Summary

• User and Admin training, and handholding during go–live
• Booking of training at clients as well as in-house
• Responsible for updating the manuals, orders, and stock control
• Issuing of certificates
• Interaction with FutureSoft clients on all levels, training, advise, general inquiries, and feedback to business and contact sessions
• Ability to do comprehensive QA testing and formulate training material for the end user
• Test material for grading purposes
• Transfer of knowledge to other departments to share project information
• High standard of professionalism and integrity
• Strong work ethic
• Respecting the company’s work ethic and the employees around you, always project a positive attitude to fellow employees and clients
• Travel locally and internationally
• Being on time

Required skills and abilities:

• Knowledge of the Debt collection industry
• Previous/current software training skills are a MUST
• Excellent verbal and written communication skills
• Excellent organisational skills and attention to detail
• Proficient with Microsoft Office Suite or related software