Smart Learning Management System Admin at mothers2mothers

Key Performance Areas: 

• Management of course content. This will primarily entail uploading content developed by m2mSLS Learning Design Specialists and resources provided from other sources but may involve some content creation as well.
• Maintaining pathways and restrictions within courses to ensure smooth user experiences.
• Testing and QA activities to ensure all products and services are operating as intended.
• Totara TXP administration tasks, such as setting-up and maintaining user accounts. 
• Dealing with the Totara TXP helpdesk and supporting users with queries.
• Finding solutions to problems and liaising with the Totara Community and support infrastructure, as well as third-party suppliers where necessary.
• Log performance issues and escalate as required.
• Responsible for creating and issuing new reports from Totara TXP.
• Offering training and support for Totara TXP users and other stakeholders.
• Suggest improvements that will reduce manual tasks and escalate issues, ideas, and potential solutions within the wider m2mSLS and DPTS teams.
• Maintain relationships with key stakeholders – internally and externally. 
• Working on Totara TXP-related projects as required.
• Additional tasks deemed to be fair and reasonable and fall within the remit of the m2mSLS team.

Job Requirements

Qualifications and Experience:

• At least 2 years’ experience as a System Administrator.
• A sound understanding of Totara TXP - including the administration of Totara TXP - demonstrated through the successful completion of all required Totara TXP courses from Totara Academy.
• A demonstrable understanding of developing bespoke instances of Totara TXP.
• Experience of development outside of the standard functionality of Totara TXP.
• Experience in managing course content within an LMS system.
• Experience in working collaboratively with colleagues to build capability across all stakeholders (including users) of m2mSLS.

Competencies Required:

• Excellent organisational, planning, prioritisation, and time management skills.
• Ability to handle multiple tasks at once.
• Excellent verbal, written and interpersonal skills.
• Relationship building and ability to work collaboratively with people at all levels.
• Consistency and attention to detail.
• Excellent communication skills and ability to articulate information.
• Ability to work well in a team as well as independently.