The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
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Diploma in Information Technology or relevant equivalent NQF Level 6 qualification
A+ or MCDST
N+ will be an added advantage
ITIL Foundation V3
At least 3 years' experience in resolving hardware as well as software problems. Extensive knowledge of enterprise desktop environment such as Wintel & Mac OS X
A valid driver's license
Core Responsibilities:
Provide expert level technical support to the team and internal clients. Oversee daily operations of the local technical staff that provide desktop, printer, mobile device support and peripherals, to ensure service delivery excellence meet, improve and exceed Service Level Agreements (SLAs), identify and implement opportunities for optimization
Perform all duties and tasks according to relevant policies, processes and regulation of local government to ensure technical field support service is offered to users and ensure that field technicians delivers excellent and consistent level of service to customers, supervise immediate team of technicians
Comply with governance and risk management requirements to ensure that completed work adheres to governance and legislative requirements
Apply financial processes to comply to MFMA and prevent unnecessary financial losses
Perform customer service orientation to always meet customer expectations
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