Snr Specialist - Operating Model Management at BCX

Core Description

• The Senior Specialist - Operating Model Management will serve as the Center of Excellence for the management of the organisational operating model.
• This role is critical in defining, operationalising, measuring, and optimising our operating model, ensuring alignment with our Enterprise Technology and Process Architecture competencies and supporting our organisational design and job architecture.
• The individual will work collaboratively across various functions, including core business unit, Finance, HR, IT, and senior leadership, to ensure our capability landscape, interaction model, processes - via close collaboration with the process excellence capability, reporting, and governance structures are robust and enabling for execution excellence in the business.

Key Deliverables / Primary Functions

• Define and maintain the organisational capability landscape, including the iterations of the enterprise interaction model, demonstrating how work flows across the enterprise.
• Ensure alignment of the operating model to the customer journey maps, enterprise business process, job and technology architectures.
• Develop and refine the organisational design supporting job architecture.
• Collaborate with HR to integrate job architecture into the organisational structure.
• Establish and maintain governance frameworks and reporting structures.
• Work with stakeholders to define and operationalise the operating model.
• Measure and report on the maturity of the operating model components.
• Identify opportunities for optimisation and implement necessary changes to enhance efficiency and effectiveness.
• Collaborate closely with the Process Excellence capability to ensure seamless integration of processes within the operating model.
• Identify & manage tools and repositories for operating model artifacts.
• Ensure these tools are effectively utilised across the organisation.
• Set up and manage governance forums to oversee and manage components of the operating model.
• Facilitate regular reviews and updates to ensure the operating model remains aligned with organisational goals.
• Serve as the subject matter expert on the operating model within the organisation.
• Provide guidance and support to various teams on operating model principles and leading practices.
• Develop and deliver training programs to build operating model management competencies across the organisation.
• Engage with senior leadership and other key stakeholders to ensure alignment and support for operating model initiatives.
• Facilitate cross-functional collaboration to drive strategic objectives.
• Communicate complex concepts and insights effectively to diverse audiences.

Core Functional Skills & Capabilities

• Impactful Communication
• Project Management
• Design Thinking
• Enterprise Technology Architecture
• Business architecture methods (e.g. BIZBOK)

Core Behavioural Competencies

• Job Match
• Leading and supervising
• Delivering Results & Meeting customer expectations
• Adapting & Responding to change
• Creating & Innovating
• Analysing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Science, Information Technology, Informatics or Business Management
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7 years’ relevant experience in business architecture, operating model design, or a related field.
• Experience in organizational design, job architecture, and process optimization.
• Proficiency in business architecture frameworks and tools.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Knowledge of enterprise technology architecture and its impact on business operations is a plus.

Or

• 9 years’ relevant experience of which at least 2 years on management level if in possession of a Grade 12 qualification.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control
• Level of Engagement Internal and External to the business

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable