Transnet is the largest and most crucial part of the freight logistics chain that delivers goods to each and every South African. Transnet freight rail has approximately 38 000 employees, who are spread throughout the country. Transnet Limited, operating and controlling South Africa’s major transport infrastructure, is also responsible for ensuring that the country’s transport industries operate according to world-class standards. Transnet forms an integral part of the Southern African economy.
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Define strategic prioritised “to be” processes that will align business goals to deliver customer-orientated services, ensuring that customer and business pain points are addressed, and enabling the organisation to adapt and respond to the government legislation and policy requirements and market requirements. Provide strategic guidance, oversight, quality assurance and mentoring to senior and junior business process specialists in order to equip them to deliver high quality outputs against all required KPAs across the 5 stages of the BPM Life Cycle (Process Design, Process Modelling, Process Execution, Process Monitoring and Process Optimisation).
Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
Manage the master register of all organisation business process requests, ensuring that process initiatives are prioritised across the Value Chain to support and drive execution of organisation business strategies and performance objectives, that inter-departmental objectives are integrated, and that cross-OD integration and collaboration are achieved. This includes prioritisation, scoping, allocation, scheduling and tracking all organisation process initiatives.
Take ownership of and accountability for the top 3 layers of all required business capabilities and business processes, including the design, updating and maintenance of the Level 1 to 3 Value Chains, ensuring that Senior and Junior business process specialists link all process work to the correct organisation value chain capabilities and processes.
Perform Process Quality assurance of all re-engineered or updated organisation processes and BPM Life cycle outputs, ensuring adherence to all standards and governance requirements (including process quality reviews, process peer reviews, rectification of QA errors and process sign-off), that processes contain no non-value-adding activities, and that all process attributed are properly defined and optimised (e.g Inputs, Outputs, Process Activity Descriptions, Interfaces, Business Rules, RACI, KPIs, enabling Systems and Technologies, Risks, Controls, etc.).
Provide end-to-end capability and process inputs into the design of adaptive Organisation Operating Models the effectively address changing internal and external conditions, new legislative requirements, new stakeholder requirements and competition. Use re-designed and updated process outputs and RACI to inform required changes to organisational structures, competency profiles, job outputs, job profiles, performance scorecard KPAs, skills and competencies in collaboration with HC.
Establish standard BPM methodologies, templates, tools, systems and training materials to support the delivery of all BPM outputs across all BPM Life Cycle phases, and to empower senior and junior business process specialists and business users.
Define value chain based process frameworks (process outputs and quality requirements) to be used as basis for all Process Adherence Assessments (PAAs), and incorporate all “to be” process change requirements emanating from PAAs into new process initiatives and lean projects.
Collaborate with ICT to define and compile process-based specifications for digitisation and automation including the requisite master data information and protocols, and alignment of “to be” process configurations with new procured ICT solutions.
Compile and integrated change management and process implementation plan for batch releases of re-designed “to be” processes (including process awareness, communication of new processes and SOPs and their benefits to all impacted stakeholders, the training package and schedule) to equip all Process Owners and departments with understanding and using their latest updated processes.
Establish and maintain business process control audit guidelines.
Do overall organisation process impact assessments of proposed business, strategy and ICT changes, including impact on external parties (e.g. customers, other ODs, Train Operating Companies, PRASA). Identify the implement methodologies to measure process efficiency and effectiveness, using and implementing techniques liked process mining to assess current process performance, inefficiencies and challenges, and process simulations to optimise process design and to identify required process improvement projects and initiatives.
Qualifications and Experience
Relevant degree/ National Higher Diploma in industrial engineering, operations, Logistics, Supply Chain Management, Transport Economics, Research, Computer science or Business management is required.
Experience in Process Design, Modelling and BPM Life Cycle Implementation (10 + years or more) within a large organization (1000 employees or more)
Experience in process facilitation, elicitation of requirements and integration of diverse inputs in large groups of diverse stakeholders (>8) (at least 8 years’ experience)
Requirements of Trust and Honesty in the handling of Finances as per the National Credit Act Amendment 19
Global Professional BPM Certification will be an added advantage
Business Process Optimization Certificate such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage.
STANDARD JOB REQUIREMENTS:
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