Social Media and Online Engagement Banker (Extended Hours) (8189) at Investec Asset Management

Description of the role 

Social Media and Online Engagement Banker (Extended hours: Permanent Role)
Description of the skill and experience required 

The social media engagement banker is a specialist client support banker providing banking and community management services for clients and other stakeholders primarily via social media. This will also involve some engagement via other online channels and the phone.

Social Media community management:

• Engage with clients and other stakeholders via social media
• Social media community engagement for all business units (global). This includes monitoring of social media channels using Sprinklr and social sites as well as responding to client queries and escalations where required
• This does include assisting clients with their banking needs should that be requested via social media
• Social media analytics and insights
• Publishing of organic social media content, and audience management for paid campaigns as required
• Effective management of client sales and service queries from Investec online channels (website and Investec Online) using CRM dynamics.
• Speak with clients via phone to assist with and resolve queries
• Ad-hoc queries that come through other online channels, including answering reviews on review sites and the Investec App reviews

Working Hours:

• You will work for the SA team on an extended hours shift in a permanent role.
• The working times are an 8-hour shift between 7am and 8pm Tuesday to Friday, and 9am to 5pm on Saturdays.

Work Experience:

• Experience in the Banking and Client service environments is advantageous