Social Media Marketing Specialist at MiWay Insurance Limited

The Job

Are you a social media junkie who uses social media every day? Are you passionate about customer service and content creation? We’re looking for a motivated team player with a passion for community management, social media strategy and creative content creation.  

This person will be fundamental in monitoring social media platforms; resolving customer complaints and enquiries and managing our online brand reputation. 

Boxes to tick…

• Relevant qualification in Marketing, Journalism, Communications or similar field
• Proven work experience in managing Social Media platforms for large brands
• Knowledge of the Social Media landscape and best-practice on all platforms
• Flexibility and willingness to work weekends and after hours
• Proficient in Excel, Word and PowerPoint
• Excellent communication skills – written and oral
• Effective complaints resolution skills and ability to deal with clients

You are someone who…

• Is at the cutting-edge of Social Media and eager to learn in line with the pace of change
• Is passionate about customer behaviour and building a brand that customers can trust
• Has a creative flair and is non-negotiable on quality and excellence
• Thrives under pressure and is able to multi-task – especially in a fast-paced culture
• Enjoys working with and collaborating with a team
• Can work independently and is self-motivated
• Has an empathetic and patient disposition

Your responsibilities will include, but not be limited to:

• Community Management –response handling of all online conversations on all MiWay digital platforms (Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.)
• Work with Online Marketing manager in developing and implementing Social Media Marketing and Strategy
• Researching and analysing external trends and pro-actively driving creative, engaging and compelling content opportunities relevant to MiWay
• Work with marketing team to ideate, craft and execute engaging, relevant content
• Analyse and report on all Social Media activity and propose / adapt content to drive positive brand sentiment
• Work closely with Marketing manager / PR team to ensure alignment and synergy of all marketing communication / campaigns
• Assist with special marketing projects, as needed

Deadline to apply: 26 June 2020