Soft Service Manager at Empact Group

Purpose of Position:

• The Soft Services Manager in Facilities Management will oversee the non-technical aspects in facilities operations, ensuring smooth daily functioning including services like maintenance, security, pest control services, landscaping and recreation facilities reception, while maintaining compliance and quality standards. 

 DESIRED QUALIFICATIONS

• Business Administration Certification
• Facilities Management Certification
• Quantity Surveying Certificate and experience essential within industrial landscapes & mining sectors
• ISO 9001:2015
• Experience in work being performed.
• The Soft Services Manager shall have at least three to five years applicable experience.
• Proficient in Ms Excel, Ms Word, MS Outlook & PowerPoint
• Familiar with Computerized Management Systems

 KEY PERFORMANCE AREAS

 Operational Management:

• Directly manage and supervise soft services staff and contractors, including cleaning, security, landscaping, Pest Control, Catering, Waste Management, and Reception. 
• Ensure efficient and compliant delivery of soft services, adhering to service level agreements (SLAs) and contractual obligations. 
• Monitor and evaluate the performance of soft services providers, identifying areas for improvement and addressing issues promptly. 
• Manage budgets and costs associated with soft services, ensuring efficient resource allocation. 
• Develop detailed cost estimates and budgets based on project specifications.
•  Accurately forecast financial requirements and allocate resources effectively.
•  Conducting visual inspections, measurements, and tests on products or services.
• Maintaining accurate records of measurement, inspections, tests, and findings

 Compliance and Quality:

• Maintain compliance with all relevant regulations, standards, and best practices related to health and safety, hygiene, and environmental issues. 
• Implement and enforce standard operating procedures (SOPs) for soft services, ensuring consistency and quality. 
• Conduct regular inspections and audits to ensure that soft services are delivered to the required standards. 
• Develop and implement quality control measures to monitor and improve service delivery. 

 Staff Management and Development:

• Lead, motivate, and train soft services staff, providing opportunities for professional development and growth. 
• Conduct performance evaluations and provide feedback to staff, ensuring high levels of performance and job satisfaction. 
• Resolve staff issues and conflicts promptly and effectively. 

 Client Relations:

• Build and maintain strong relationships with clients, understanding their needs and expectations. 
• Act as a point of contact for clients regarding soft services issues and concerns. 
• Provide regular updates to clients on the performance of soft services. 

 Continuous Improvement:

• Identify opportunities for improvement in soft services delivery, implementing innovative solutions and best practices. 
• Stay up to date with industry trends and developments in soft services management. 
• Contribute to the development and implementation of new soft services strategies. 

 TOOLS AND EQUIPMENT:

• PRINTER
• LAPTOP
• COMPANY SEVER
• EXTERNAL HARD DRIVE