Software Escalation Engineer at DigiCert, Inc.

Job summary

• DigiCert is looking for a Software Escalation Engineer to join our team. As Software Escalation Engineer you will be responsible for managing and resolving customers’ as well as internal escalations from DigiCert’s technical support organizations.
• This position is the key liaison between DigiCert’s Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve those technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written and verbal communication skills.

What you will do

• Resolving escalated customer technical issues
• working with Engineering on quality assurance, usability and supportability of new products
• Installation, implementation, documentation review and operations of new releases of products
• Answering technical questions and providing assistance with problem diagnosis and resolution.

What you will have

• BSCS degree (or equivalent) with 3+ years technical support and/or development experience
• Experience in developing and supporting applications on Unix, Linux and Windows platforms
• Knowledge of Windows Active Directory
• Knowledge of HTML/XML/API/Linux/Shells and Web development
• Knowledge of RDBMS/SQL and Oracle
• Knowledge of Network protocols and hardware/software integration
• Excellent problem solving/analytical skills
• Excellent written, oral communications and technical presentation skills
• Ability to work well both independently and as a team member
• PKI experience a plus
• Candidate must successfully pass Background Check to achieve and maintain trusted employee status