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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
As our Support Consultant, you can provide an exceptional service to our customers relating to Dynamics NAV, Dynamics CRM and other similar products.
You're able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You're able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls.
You will be trusted to manage the timely resolution of open calls and advise of your actions to the customer. It is also important you are able to form excellent relationships with all customers understanding both their IT and business needs.
You'll pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customer’s sites should also be identified. The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.
Skills required
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