Current Vacancies at Content+Cloud

We're on the hunt for a tech superstar who can troubleshoot, maintain, and support a wide range of systems, all while answering queries and complaints and reporting customer feedback. It's a crucial role, and we need someone with the grit and determination to get the job done. But don't worry, it's not all work and no play - there's plenty of room for fun and excitement on our team!

So, what does your day-to-day look like in this role ?

• Well, you'll be working Monday to Friday from 7am to 7pm UK time. You'll be answering inbound calls within an agreed-upon answer time of just 9 seconds (yep, we're that speedy!), logging all customer issues, queries, and requests into the ticket management system, and providing Level 2 Server, Network, and Desktop Technical Support

But wait, there's more! You'll also be responsible for actioning hardware configurations and software installations, managing and working to internal and customer SLAs (because we like to stay on top of things!), creating and maintaining customer-specific infrastructure documentation, and owning problem resolution from start to finish. And, of course, you'll need to manage client expectations through clear communication and take responsibility for your own continual professional development.

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Roses are red, violets are blue...this could be the next opportunity for you!

If you are an experienced Dynamics 365 / Business Central Consultant then this is a unique opportunity to make your mark. Azzure IT is the
Microsoft Dynamics Support Partner for smaller businesses, recognised by Microsoft as a top 5% global partner for two consecutive years, in the Microsoft President's Club. This will enable you to really make your mark in a market-leading business.

You can also expect to receive a tailored development plan alongside for funding & support for any Microsoft-related accreditations you would like to pursue.

Some other activities you can expect to be involved in include:

• Implementation projects
• Needs Analysis
• Solution Design
• GAP Analysis
• Installation & configuration of solutions
• Data migration including preparation, manipulation and importing
• User Acceptance Testing in conjunction with agreeing the plan with the client
• User training

If you have experience of working with Dynamics, NAV or Business Central then we would love to hear from you.

Experience of other software packages, including SAGE, Pegasus, Access Accounts, would also be very useful for this position.

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We are the fastest growing Dynamics Business Central partner in the UK and this is a great opportunity for someone to have a significant impact on the continued growth and development of the business.

We will provide training in the latest version of the Microsoft Dynamics Business Central product along with other ongoing training to ensure you can provide the best standard of implementations

We are looking for an enthusiastic and outgoing individual who loves dealing with people and aspires to provide the best levels of customer service. You will be developing applications and functionality for our customers remotely, based upon the requirements both of the end customer and of your internal customers, the Project Managers and Consultants. This will include all aspects of development from initial technical scoping through to the development and testing of the applications.

Applicants must have an excellent track record of developing for the business development application solution Microsoft Dynamics Business Central.
You should have extensive knowledge of business processes including complex industries such as Manufacturing and Distribution.

Requirements:

Person Specification

• Must have excellent communication skills both verbal and written.
• Requires an outgoing and confident personality who enjoys talking with people by telephone with a patient and clear manner.
• Must have a logical approach to troubleshooting.
• Must be able to understand non-technical functional requirements and ascertain the requirements from a development perspective.
• Must be able to demonstrate the ability to build strong business relationships with the client at all levels.
• Must be able to demonstrate an understanding of all business processes with Manufacturing and Distribution companies.
• Must be able to work alone or as part of a team.
• A desire to succeed and see an issue through to resolution.
• The ability to work under pressure with conflicting priorities.
• Be willing to undertake any appropriate training for this role.

Skills and Experience

• Demonstrable experience with Microsoft Dynamics Business Central.
• Experience with Visual Studio and developing extensions using AL.
• Experience with Dynamics NAV 2009-2018 and experience programming with C/AL & C/side would also be an advantage.
• Microsoft SQL experience.
• Excellent analytical and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to self-direct and self-motivate.

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Are you a creative and innovative Technical Lead looking for an exciting new opportunity to take your career to the next level? Look no further!

As our next Technical Lead, you will be at the forefront of designing and implementing cutting-edge software systems and infrastructure solutions that meet the unique needs of our clients. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that push the boundaries of what is possible.

At Content+ Cloud, you will have the opportunity to work in a fast-paced environment with like-minded individuals who are dedicated to driving innovation and pushing the limits of what is possible.

Requirements:

• Build and sustain a deep awareness of the technical estates and strategies of your assigned clients, in order be their effective trusted advisor and optimise the technical integrity of their landscape.
• Contribute to the production and implementation of the Technology Strategy & Roadmap documents for clients.
• Where necessary, create HLDs at a level that can be used to estimate effort and own the LLD and onward delivery of the project.
• Contribute to the design of new and rework of existing services that fall within the Modern Workplace.
• Continually develop and expand your knowledge and capability of Microsoft and other relevant technologies
• Presentation of technical solutions to senior stakeholders within our clients, ranging from business leaders to technical roles.
• Manage and perform root cause analysis.
• Contribute to change management as either the change owner or a member of the change approval board.
• Support growth of the CSD Modern Workplace team and wider group by sharing knowledge and helping drive us forward
• Be an innovator, able to identify key industry trends and contribute to ensuring the overall C+C proposition remains industry leading.
• Microsoft certifications to an expert level with a focus on Cloud Technologies

Essential

• Microsoft Endpoint Manager (Intune)
• End-User Computing experience

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As our Support Consultant, you can provide an exceptional service to our customers relating to Dynamics NAV, Dynamics CRM and other similar products.

You're able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You're able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls.

You will be trusted to manage the timely resolution of open calls and advise of your actions to the customer. It is also important you are able to form excellent relationships with all customers understanding both their IT and business needs.

You'll pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customer’s sites should also be identified. The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.

Skills required 

• Previous years of experience of supporting MS Dynamics NAV/CRM.
• Some Experience of financial processes and accounting to Profit & Loss, Balance Sheet & Trial balance level.
• Track record of managing a workload and being able to prioritize tasks based upon severity and importance.
• Experience of Microsoft Windows Server Operating Systems Server 2003 or later.
• Experience of Microsoft SQL Server 2005 or later knowledge of how to backup and restore databases, use of SQL for queries and updates.
• Knowledge of how ERP or accounting solutions are used in businesses especially in the Manufacturing and Distribution sectors.
• Good understanding of business processes.