Service Desk Engineer - 2nd Line at Content+Cloud

We're on the hunt for a tech superstar who can troubleshoot, maintain, and support a wide range of systems, all while answering queries and complaints and reporting customer feedback. It's a crucial role, and we need someone with the grit and determination to get the job done. But don't worry, it's not all work and no play - there's plenty of room for fun and excitement on our team!

So, what does your day-to-day look like in this role ?

• Well, you'll be working Monday to Friday from 7am to 7pm UK time. You'll be answering inbound calls within an agreed-upon answer time of just 9 seconds (yep, we're that speedy!), logging all customer issues, queries, and requests into the ticket management system, and providing Level 2 Server, Network, and Desktop Technical Support

But wait, there's more! You'll also be responsible for actioning hardware configurations and software installations, managing and working to internal and customer SLAs (because we like to stay on top of things!), creating and maintaining customer-specific infrastructure documentation, and owning problem resolution from start to finish. And, of course, you'll need to manage client expectations through clear communication and take responsibility for your own continual professional development.