Solar Inverter Service Technician, Johannesburg at Sun King (Formerly Greenlight Planet)

About the Role:

• Sun King is looking for a qualified and motivated Solar Installation Technician to join our team in driving the adoption of clean energy solutions in South Africa. You will be accountable for the solar installations; from site assessment to system activation, and ensuring compliance with all South African safety regulations and standards

What you would be expected to do
Installation & Service:

• Attend to installation requests and service queries, developing an efficient schedule for service delivery.
• Identify faults and resolve technical issues with minimum customer downtime.
• Carry out planned maintenance for inverters and associated accessories to ensure optimal performance and longevity

Quality Assurance:

• Conduct diagnosis of faults, maintenance, and repairs on all product-related technical issues in a safe, timely, and professional manner.
• Ensure all work is undertaken to a high-quality standard, adhering to all company and industry safety and quality regulations.
• Return products to full operational service following repairs.

Training & Knowledge:

• Build comprehensive training materials and hold training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
• Develop and maintain thorough expert knowledge of Sun King products and services.

 Customer Service & Dispute Management:

• Deliver comprehensive service to inquiring customers, finding effective solutions to their issues.
• Manage a large number of incoming calls and emails, keeping detailed records of customer interactions and actions taken.
• Process product replacements and warranty claims within designated timelines.
• Address and resolve customer disputes effectively, reporting on results and escalating issues when necessary.

Drive Operational Efficiency:

• Meet and exceed KPI goals, including service level timelines and customer satisfaction metrics like Net Promoter Score (NPS).

Documentation & MIS:

• Maintain accurate records of all service activities.
• Provide periodic reports to management on after-sales and service performance, including common issues and resolutions.
• Any other duties as assigned by your supervisor.

You might be a strong candidate if you

• Have a minimum of  National Certificate in Electrical Trades (N3) or equivalent qualification.
• 3 phase wireman license would be an advantage
• A minimum of 3+ years of hands-on experience installing, maintaining, and troubleshooting solar inverter systems and battery-based power backups.
• Proven ability to diagnose faults methodically and perform high-quality repairs.
• Passionate about customer service and resolving issues
• The ability to maintain calm under pressure
• Efficiency and organizational skills
• ability to structure problems and proffer solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work on your own and with a team to figure things out with innovative thinking, problem-solving skills, and presence of mind.