Solutioning Lead - Pretoria at SoluGrowth Pty Ltd

Description

• Lead and manage the solutioning team, providing guidance, coaching, and support to ensure high-quality deliverables and team performance.
• Collaborate with the business teams to understand client requirements and develop customized solutions and proposals.
• Conduct thorough analysis of client needs, industry trends, and market dynamics to identify opportunities for business growth and improvement.
• Design and develop comprehensive and innovative solutions that align with client objectives, utilizing BPO services and capabilities.
• Drive the solutioning process, including scoping, solution design, pricing, and proposal development, ensuring timely and accurate completion.
• Present solutions to clients, addressing their concerns, answering queries, and effectively communicating the company value proposition.
• Collaborate with cross-functional teams, including operations, technology and finance, to incorporate their inputs into the solution design and ensure feasibility and profitability.
• Stay updated on industry trends, emerging technologies, and competitors' offerings to drive continuous improvement and innovation in solution design.
• Provide support during the contract negotiation and transition phases, ensuring a smooth handover of the solution to the operations team.
• Track and analyze solutioning performance metrics, identify areas for improvement, and implement corrective actions as required.

Requirements

• Bachelor's degree in (Business, Management, Accounting or Engineering). 
• A honours or master's degree is a plus.
• Proven experience in solutioning (3 years minimum), business development, or a related role within the BPO industry.
• Strong understanding of BPO services, processes, and solutions across multiple domains, such as customer service, finance and accounting, IT support, and human resources.
• Excellent analytical and problem-solving skills, with the ability to identify client needs and develop innovative, transformational solutions.
• Strong leadership and team management abilities, with a track record of driving high-performance teams.
• Exceptional communication, proposal development and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
• Strong business acumen and commercial awareness, with the ability to understand client industries and market dynamics.
• Proven track record of successfully delivering solutions and winning new business opportunities.
• Ability to work in a fast-paced and dynamic environment, managing multiple projects and priorities simultaneously.