Solutions Architect [ Mid-Senior ] at Ignite Technologies

This is an ideal role for a techno/business leader, someone who is a hands-on-expert like a true engineer but at the same time can also handle the subtle nuances of customer relationship management.

Key responsibilities:
 

• Lead technical demonstration(s): Execute demos for end customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo's curation, execution, and delivery while operating at all levels (management and functional)
• Lead customer business value identification and discovery -- understand how our products and their unique differentiation can be used within the customer's existing architecture and business environment
• Achieving an expert level understanding of our customers' environments and their evolving requirements vis-a-vis our solutions and products so that you can facilitate the creation of new opportunities and drive longer retention
• Content Creation: Help define new technical content such as white paper(s), technical concept notes, product plans, competitive battle cards, market analysis and any other material that enable/support our Marketing, Sales and Services functions
• Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from engineering ("under-the-hood") perspective
• As part of pre-sales cycles or POC delivery, creating solution architecture, heuristics, and designs for new solution approaches
• Be ready for a hands-on-keyboard level of deep diving into technical work by creating new code/scripts, architecture recommendations, and technical delivery plans to problem solve most demanding of customer issues/dissatisfiers. You will be required to drive the technical work yourself or lead a team of engineers towards a deliverable
• Keep up to date with market competition (vis-a-vis the products in our portfolio) and be able to defend our products against any comparison against a competitor.
• Prepare the technical responses to RFPs and other documents as required.
• Play a critical role in performing due diligence of the Sales Engineering / Presales function for new company acquisitions

Candidate requirements:

• Bachelor’s Degree in Computer Science, Physics, Mathematics, Information Technology or higher. Additional MBA is a plus.
• entry-level programmer to more senior levels of hands on programming experience
• 5+ years’ experience as a Sales Engineer/Preseller
• 5+ years experience in technical leadership role such as, Head of Technology, Chief Architect, Lead Evangelist,CTO
• Experience with sales operations, RFP/RFI response
• Experience working in a matrix organization with indirect reports with high influencing capability
• A passion for engaging customers doing demos, technical workshops, seminars, presentations
• Fluency in English
• Willingness to accommodate US EST hours (till 3:00 PM EST)

What you will be doing:

• Sales Engineering/Presales: In our competitive enterprise software marketplace, customer success is at the core of business success. The way our clients show their appreciation is through renewing business. Within the scope of this core business strategy, you will enable the expansion of our footprint inside our client accounts. Additionally, you are the most senior technical lead on the product, doing demonstrations, answering technical questions, fielding questions about the competition and defending your point of view.
• Growth and M&A: We grow our business in three primary ways. 1) new customer acquisition. 2) new growth opportunities within the existing customer base. 3) new company acquisitions. You play a critical technical role in all three growth strategies by supporting sales and marketing teams reach their respective objectives and play a lead role in technical due diligence as we grow by acquisitions
• Continually grow your expertise: A great preseller is someone who is continuously improving his/her expertise. In this role, you have the opportunity to develop your technical skills by learning new products and technologies. As we grow our company through acquisitions, you are asked to develop an expert level understanding of these new technologies
• Solution X-selling: As we grow our product base through acquisitions, you have the opportunity to combine expertise from different domains to innovate solutions that best meet the customer's requirements. You drive Industry unique programs like Ignite Prime - ignitetech.com/prime or Aurea's Aurea unlimited - aurea.com/unlimited
• Technical Problem Solving: You leverage your hands-on technical expertise to deep dive into complex engagements with customers, indirectly managing several x-functional teams like Support, Central Engineering, Solution Engineering to achieve technical objectives