Solutions Engagement Specialist - Business Development at UPS

Job Summary
The Solutions Engagement Specialist develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides support to customers during the implementation phase to ensure solutions meet and exceed customer expectations.

Job Duties
Evaluates Customer Objectives and Business Needs

• Collaborates with the Business Development group to understand customer objectives and business challenges.
• Reviews existing customer information (e.g., shipping trends, current solutions, etc.) to prepare for customer meetings.
• Participates in customer visits to assess current business processes and future goals and to utilize departmental selling techniques.
• Conducts potential customer research (e.g., customer goals, earning reports, etc.) to understand the customer’s business and maximize solution discussions.

Formulates Solutions and Develops Proposals

• Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
• Prepares customer proposals and presentations to demonstrate the value added of UPS's solutions and grow the business.
• Delivers customer proposals and presentations to propose new ideas, methods, and technology for streamlining processes and to obtain customers' commitment.
• Interfaces with customers to ensure they are aligned with the value proposition offered by UPS and to gain agreement.
• Manages and coordinates resources and activities to ensure smooth implementation of customer solutions.

Coordinates Customer Solution Implementations

• Partners with Solutions Design and Implementation experts to identify resources needed for the development of customer solutions.
• Uploads solution implementation documents to the project administration tool to track project scope and status information.
• Facilitates meetings with customers and solution experts to address project implementation challenges and modifications.
• Meets with customers to demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.

Delivers Training and Prepares Documentation

• Documents and reports account activity (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of the customers’ activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and visits on the account management system to report account activity and to ensure account team members are informed of customer activity.
• Conducts formal and informal training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to the district sales staff to provide relevant and current information.
• Registers the customer for products and delivers product training to ensure customers have the education and information to effectively use UPS’s product.

Job Specific Competencies

• Supply Chain / Logistics Diploma / Degree
• South African residency is a must.
• Applies Service, Product, and Customer Technology Knowledge
• Assesses Business Needs
• Business, Financial, and Industry Knowledge
• Conducts Customer Analysis
• Detail Orientation
• Supply Chain Management
• Technology Knowledge