Spa Receptionist at Phoenix Recruitment

• Luxury Spa at a Hotel & Estate based close to Franschhoek is looking for an organised and welcoming Spa Receptionist to join its team.
• The successful candidate will manage spa bookings, guest enquiries and reception administration, creating a relaxing and professional experience from the first point of contact.
• Staff transport available from Franschhoek, Paarl and Stellenbosch.

Duties:

• Welcome guests and maintain a calm, inviting spa reception environment.
• Provide accurate information about treatments, facilities, products, prices and availability.
• Manage bookings, appointments and walk-in requests efficiently.
• Respond promptly to telephone calls, emails and guest enquiries.
• Confirm appointments and communicate changes or cancellations to guests and therapists.
• Coordinate treatment schedules to maximise the use of therapists and facilities.
• Maintain accurate guest records, preferences and booking information.
• Process payments, invoices, treatment transactions and retail sales accurately.
• Complete daily cash-ups and reconcile reception transactions.
• Assist with daily reports and general spa administration.
• Promote treatments, packages and retail products through informed recommendations.
• Handle guest concerns professionally and escalate matters when required.
• Keep retail displays attractive and treatment menus and promotional material current.
• Report maintenance issues, equipment concerns and operational irregularities promptly.
• Maintain professional grooming and presentation standards.

Requirements:

• Matric certificate.
• Somatology, Beauty Therapy or Spa Therapy qualification, or previous treatment room experience.
• At least 2 years’ experience within a 5-star spa, wellness or luxury environment.
• Experience with reservations, appointment scheduling, POS systems and cash-ups.
• Excellent organisational skills and confidence managing a busy appointment diary.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Availability to work shifts.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Closing Date: 30 Nov 2026