Spec: Cyber Security Resource Scheduler at BCX

Core Description

To co-ordinate and drive operational tasks within the team.  Streamline the business functions within the BU as well as other BU’s and Third Parties

Key Deliverables / Primary Functions

• Working with internal BCX processes to manage and to deliver contracted SLA agreements.
• Constantly strive to reduce re-active incidents.
• Manage and maintain pro-active maintenance to promote end point health.
• Keep calls and other information updated in the relevant systems.
• Communicate to Management about the unforeseen problems.
• Work with 3rd Parties to ensure delivery of services.
• Delivery of services within the SLA matrix.
• Liaise with other Technical employees to ensure service delivery.
• Adhere to internal administrative processes.
• Contract and schedule resources as appropriate in accordance with requirements, conditions of service and the objectives of the operational areas
• Act as first point of contact for routine scheduling queries and escalate issues as appropriate
• Produce schedules of work in advance
• Maintain an up to date knowledge of standard rates, negotiating and engaging freelance effort as necessary to cover resourcing pressures at short notice
• Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information
• Run reports to ensure that information held on the system is accurate and complete,
• Identify new users and arrange appropriate system access, provide training as required
• Undertake any other duties that may reasonably be considered appropriate and must be willing to adopt a flexible approach

Functional Skills

• Superior computer skills on MS Office
• Communication skills
• Negotiation Skills
• BCX SAP knowledge
• IT Terminology Knowledge

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4 (Grade 12)

Experience

• 3 - 5 years’ experience in Cyber Security
• Proficient in report writing and vetting

Certifications / Professional Registration

• None

Special Requirements/ Employment Condition

• Valid Drivers license

Work Characteristics

• Remote Work