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  • Posted: May 26, 2022
    Deadline: Not specified
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  • BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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    Tech Officer: Jnr Customer Engineer (FS)

    Core Description

    • Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision. 

    Key Deliverables / Primary Functions

    Manage Configurations

    • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
    • Necessary data is available for use by those performing investigations and ensuing actions.

    Coordinate computer operations

    • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
    • Ensure that the use of multiple hardware and software platforms is possible.
    • All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

    Install Hardware/Software

    • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
    • Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
    • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

    Miscellaneous

    • Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
    • Diligently drive SLA on preventative maintenance and adherence to accurate site audits
    • Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

    Functional Skills

    • Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
    • Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

    Behavioural Competencies

    • Job Match Rating
    • Delivering Results
    • Meeting customer expectations
    • Teamwork
    • Handling Pressure
    • Communication and Impact

    Qualifications

    • NQF 4: Grade 12

    Experience

    • 2 years  relevant experience. 

    Certifications / Professional Registration

    • Applicable industry certification will be an advantage
    • A+
    • N+
    • MCSE

    Special Requirements/ Employment Condition

    • Own vehicle
    • Valid Drivers license

    go to method of application »

    Spec: Cyber Security Resource Scheduler

    Core Description

    To co-ordinate and drive operational tasks within the team.  Streamline the business functions within the BU as well as other BU’s and Third Parties

    Key Deliverables / Primary Functions

    • Working with internal BCX processes to manage and to deliver contracted SLA agreements.
    • Constantly strive to reduce re-active incidents.
    • Manage and maintain pro-active maintenance to promote end point health.
    • Keep calls and other information updated in the relevant systems.
    • Communicate to Management about the unforeseen problems.
    • Work with 3rd Parties to ensure delivery of services.
    • Delivery of services within the SLA matrix.
    • Liaise with other Technical employees to ensure service delivery.
    • Adhere to internal administrative processes.
    • Contract and schedule resources as appropriate in accordance with requirements, conditions of service and the objectives of the operational areas
    • Act as first point of contact for routine scheduling queries and escalate issues as appropriate
    • Produce schedules of work in advance
    • Maintain an up to date knowledge of standard rates, negotiating and engaging freelance effort as necessary to cover resourcing pressures at short notice
    • Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information
    • Run reports to ensure that information held on the system is accurate and complete,
    • Identify new users and arrange appropriate system access, provide training as required
    • Undertake any other duties that may reasonably be considered appropriate and must be willing to adopt a flexible approach

    Functional Skills

    • Superior computer skills on MS Office
    • Communication skills
    • Negotiation Skills
    • BCX SAP knowledge
    • IT Terminology Knowledge

    Behavioural Competencies

    • Job Match
    • Developing and implementing account plan or strategy
    • Meeting customer expectations
    • People / Team Leadership
    • Decision Making
    • Communication and Impact

    Qualifications

    • NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
    • OR NQF 4 (Grade 12)

    Experience

    • 3 - 5 years’ experience in Cyber Security
    • Proficient in report writing and vetting

    Certifications / Professional Registration

    • None

    Special Requirements/ Employment Condition

    • Valid Drivers license

    Work Characteristics

    • Remote Work

    go to method of application »

    Spec: Cyber Security

    Core Description

    To oversee and co-ordinate the build, maintenance, monitoring and delivery of cyber security services and solutions to outsourced customers, to ensure contractual obligations and SLAs are consistently met, and that customers are protected against cybercrime.

    Key Deliverables / Primary Functions

    • Represent BCX Secure Cyber Security services to the BCX account team and outsourced customers.
    • Present customer with monthly reports, assuring customers of how SLAs were met, and to provide customer with an overview of the security landscape.
    • Communicate with BCX account team and customers on the risks and mitigating controls related to the business and operational systems environment
    • Establish an Information Security Management System (ISMS) that is managed and improved on a continuous basis
    • Communicate with executive management on the risks and mitigating controls related to the business and operational systems environment
    • Ensure appropriate technical user access and authentication controls are in place
    • Ensure appropriate non-technical controls, documented security policies, standards and procedures are created, reviewed, updated and maintained periodically by appropriate individuals
    • Ensure that all business unit security coordinators understand and execute their security responsibilities in accordance with related policies, standards, and procedures
    • Organise and conduct periodic Information Security Function / Team meetings
    • Research information security advisories, publications, vendor correspondence on application patches, updates and version releases and media for recent exposures and their fixes in operating systems, databases, applications and networks
    • Develop and implement an Information Security Strategy and a Technology Security Architecture with assistance from the Information Security Function / Team members
    • Develop and implement the review and Compliance Program with assistance from the Information Security Function / Team members
    • Develop and implement the review and Risk Program with assistance from the Information Security Function / Team members
    • Address all day-to-day Operational Information Security Requirements as stipulated in the relevant Service Level Agreement (SLA) with clients

    Functional Skills

    • Cyber Security Governance and Frameworks
    • Cyber Security Tools and Solutions
    • Managed Services on Cloud and Iaas
    • Budget Management
    • Risk Management
    • Project Management

    Behavioural Competencies

    • Job Match
    • Developing and implementing account plan or strategy
    • Meeting customer expectations
    • People / Team Leadership
    • Decision Making
    • Communication and Impact

    Qualifications

    • NQF 6: 3 year Degree/ Diploma/ National Diploma
    • OR NQF 4 (Grade 12)

    Experience

    • 5 Years’ experience with degree or diploma
    • 7 years’ experience with a Grade 12
    • 6 to 8 years’ experience in cyber security solutions.

    Certifications / Professional Registration

    • CISM
    • CISSP

    Special Requirements/ Employment Condition

    Work Characteristics

    • Office/Client based and Remote

    go to method of application »

    Ops Spec: Project Management: Cape Town Contract

    Core Description

    Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget and quality requirements.  To provide guidance and support to junior project staff.

    Key Deliverables / Primary Functions

    • Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution.  Produce detailed work plans with appropriate timelines, matching resources against project priorities.
    • Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe and service level agreements. 
    • Monitor governance and quality of the projects in line with BCX regulation and policies. 
    • Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met.
    • Resolve issues, conflicts, dependencies and critical path deliverables, escalating to Project Manager/Senior Project Manager as and when required.
    • Track and report on project status and performance, project deliverables, dependencies and timeframes.
    • Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery.
    • Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage.
    • Contribute to process improvement initiatives to improve project delivery.
    • Log project – related activities on the Navision ERP system.

    Functional Skills

    • Project Management Governance & Process
    • Project Management Tools
    • Project Management Procedures
    • Relationship Management
    • Risk Management

    Behavioural Competencies

    • Job Match Rating
    • Delivering Results
    • Meeting customer expectations
    • Decision Making
    • Handling Pressure
    • Communication and Impact

    Qualifications

    • A Degree (NQF7) or Diploma (NQF6) in IT/Business/Commerce or Project Management
    • NQF 4: Grade 12

    Experience

    • Project Management experience in managing large projects in the IT Sector
    • 3 Years’ Experience in IT projects in the Retail environment 
    • Experience in leading project teams is advantageous
    • Alternatively, 5 years work experience of which 3 years should be project management related

    Certifications / Professional Registration

    • Project management certification will be an advantage

    Special Requirements

    • Valid Drivers license
    • Ability to work overtime
    • Ability to cope under pressure

    Work Characteristics

    • Billable
    • Client Based Position

    Method of Application

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