Spec: IT Development and Support at BCX

Core Description

• To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving.
• This includes support and implementation of IT solutions within BCX BTE.

Key Deliverables / Primary Functions

• Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders).
• Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans.
• Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation.
• Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems.
• Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning).
• Ensure data accuracy and completeness across systems.
• Analyze and optimize SQL queries and PL/SQL procedures to improve performance.
• Collaborate with DBAs to tune database parameters and identify bottlenecks.
• Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off.
• Ensure compliance with data governance and audit standards.
• Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking

Core Functional Skills & Capabilities

• Service and System Integration
• SQL
• System Administration
• Customer Relationship Management (CRM)
• Troubleshooting

Core Behavioural Competencies

• Job Match
• Leading and supervising
• Presenting and Communicating information
• Coping with pressures & setbacks
• Applying expertise & Technology
• Creating & Innovating

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
• NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• Minimum of five (5) years working experience in IT Development working with within an ICT environment.

OR

• Minimum of seven (7) years working experience in IT Development within an ICT environment.

Certifications

• MCSE Unix
• CMSS
• Shell Scripting

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control    

• 1-5

Level of Engagement    

• Engagement with all levels within the organisation.

Special Requirements / Employment Condition

• Valid Drivers license
• Willing to travel
• Working Shifts

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable