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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage.
- Will manage client relationships at a senior management level.
- Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes.
- Monitor and control the network to ensure its day-to-day stability.
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs.
- Monitor service levels and contribute to the development of standards and specifications.
- Test systems and keep records of technical details on network design, implementation plans and capital projects.
- Support users and Support staff
- Attend to IMACD’s (Installation, Modification, Addition, Change, Delete)
- Provide Network Administrator and Support
- Integrate Systems
- Vendor Engagement
- Compile HLD, LLD, RCA’s, Deployment Guides, Service Designs
- Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.
Core Functional Skills & Capabilities
- Integrated Business Solution
- Infrastructure Development& Support
- Proposal Management
- Relationship Building
- Business Partnership Management
- Risk Management
- Vendor Management
- Solution Architecture
- Core Behavioural Competencies
- Applying expertise & Technology
- Working with people
- Deciding & Initiating Action
- Persuading and Influencing
- Planning & Organising
- Entrepreneurial & Commercial thinking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 10+ years’ experience in network engineering, of which 2 years at a senior level
- Alternatively, 8 to 10 years’ experience in network engineering, of which 2 to 3 years is at a senior management level.
Certifications
- Preferred/Advantageous Certifications:
- CCIE (Cisco Certified Internetworking Expert)
- HCIE
- Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Level of Engagement: Directly with internal & external clients
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Billable
- Client Roaming
- Revenue Generating
- Hybrid Remote Worker
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Core Description
- Ensure the smooth and efficient operation of the Applications team, including associated applications as defined from time to time, while focusing on delivering high-quality customer service and driving continuous improvement.
- Coordinate tasks, manage workloads and serve as point of contact for team related concerns.
Key Deliverables / Primary Functions
- Lead and manage a team of customer service representatives and/or Technicians.
- This involves hiring, training, coaching, and motivating staff to ensure they meet performance targets and provide excellent customer service.
- Monitor and evaluate the performance of individual Agents and the overall team.
- This includes setting performance metrics (such as call resolution times, customer satisfaction scores, and response times) and implementing strategies to improve performance where necessary.
- Manage the allocation of resources, including staffing levels, scheduling, and workload distribution, to ensure adequate coverage during peak call times and efficient use of resources.
- Develop and implementing strategies to improve the efficiency and effectiveness of the call centre.
- Generate reports and analyzing data related to call centre performance, including call volume, response times, customer satisfaction scores, and other key metrics.
- Ensure that the call centre operates in compliance with relevant regulations and company policies.
- This includes maintaining security and confidentiality of customer information, adhering to industry standards, and mitigating risks related to fraud, data breaches, and other potential threats.
Core Functional Skills & Capabilities
- Problem solving
- Communication
- Planning
- Customer Orientation
- Customer Needs Analysis
Core Behavioural Competencies
- Job Match
- Leading and supervising
- Analysing
- Applying expertise & Technology
- Planning & Organising
- Writing and Reporting
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Call Centre
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience in Call Centre of which 2 years in Management/Team Leader level in ITC/Telecoms environment
OR
- 7 years’ experience in Call Centre of which 2 years in Management/Team Leader level in ITC/Telecoms environment
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Provide support during the entire budgeting process, from the forecasting of the budget and the preparation of the budget plan through to reporting on expenditure against the budget.
Key Deliverables / Primary Functions
- Provide input into the budget forecasts for the respective business unit
- Prepare an annual budget plan and guideline document pack for distribution to the business unit
- Facilitate and coordinate the business unit’s budgeting process
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Educate key stakeholders regarding aligning budgets with the strategic objectives of the organisation and business unit
Core Functional Skills & Capabilities
- Finance and Budget Management
- Financial Governance
- Reporting
- Risk Management
Core Behavioural Competencies
- Job Match
- Achieving personal work goals & objectives
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Relating and Networking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Finance
- Additional Education -Preferred /Advantage
Experience
- 5 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
OR
- Grade 12 & 7 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work on own without Supervision from Home Office
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
- Manage Services Administration on Office 365, Mimecast and Backup Solutions.
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Willingness to assist Ad hoc
- Willingness to be on standby
- Working Shifts
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.
- Solving complex problems to deliver real business value across a wide range of data solutions.
- Develop best practices and drive improvements in data engineering across the business and automate the daily actions
Key Deliverables / Primary Functions
- Be able to perform SQL Server Database Administrator tasks
- Provide AlwaysON clusters support on Microsoft SQL Database
- TDE Encryption
- Performance Tuning on queries and database on the Microsoft SQL database
- Have Experience in Azure Data Technologies
- Be able to support and maintain Azure SQL Server Managed Instances
- Have Good Knowledge in DevOps i.e. Azure Devops and Terraform
- Have basic knowledge Knowledge in Python or PowerShell
- Be able to perform proactive monitoring of the MSSQL Database
- Proactive event identification, verification, tracking and notification to DB uptime and reliability
- Minimize turnaround time to critical incidents
- 24/7 standby facility has not been included, as this is an optional facility to ensure our resources are always available for after-hours calls
- Handling of Severity 1 Incidents
Core Functional Skills & Capabilities
- SAP Tools and Platforms
- Technology Consulting
- Customer Focus
- Software Development Life Cycle (SDLC)
- Database Management
Core Behavioural Competencies
- Adhering to principles and values
- Coping with pressures & setbacks
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- To 7 years’ experience in the administration of Microsoft SQL databases
- Experience in SQL Server Database Administration, AlwaysON clusters, TDE Encryption , Performance Tuning
- Experience in Azure Data Technologies, Azure SQL Server Managed Instances, Azure Data Factory, DevOps i.e. Azure Devops and Terraform, Python or PowerShell
Certifications
- Azure Certification
- Python and or PowerShell (experience advantageous)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement: Engagement will all levels within the organisation, internal and external to the business.
- Span of control: 0
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally
- Ability to work staggered hours, shifts, overtime and respond to call-outs
- Ability to work co-operatively with other people (Team Member)
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
- Revenue Generating
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Core Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions.
- To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows.
- Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
- OR
- 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
- Certifications
- Microsoft/MCSE
- VMware Vcenter and ESXI
- XEN servcer
- Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
- Hyper-V
- Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Span of Control
- 0
- Level of Engagement
- Operational/Technical
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- To manage and support customer technical solutions and provides general technical support on customer systems.
- Install, monitor, test and maintain cloud and infrastructure solutions.
- To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows.
- Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
- 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Certifications
- Microsoft/MCSE
- VMware Vcenter and ESXI
- XEN servcer
- Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
- Hyper-V
- Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- Responsible for supporting the problem management process within the client’s organization.
- The primary focus of this role is to identify, diagnose and resolve incidents and problems within the organization's IT infrastructure and software platforms.
Key Deliverables / Primary Functions
- Assist senior problem managers in identifying and documenting incidents and problems both from a business and IT perspective
- Investigate and diagnose incidents and problems, working with technical teams to identify the root cause.
- Contribute to the development and maintenance of the organization's problem management process.
- Analyse incident and problem data to identify trends and patterns that may indicate underlying issues.
- Ensure all incidents and problems are tracked and managed according to established procedures.
- Escalate incidents and problems as appropriate, ensuring that senior problem managers and technical teams are aware of critical issues.
- Coordinate with technical teams to implement fixes and workarounds for incidents and problems.
- Participate in post-incident reviews to identify areas for improvement in the problem management process.
- JIRA Administration
- Process Management: Coordinating, compiling and maintaining reports on required operational documentation and key process overviews to map application support processes
- Communicate with stakeholders, including end-users, technical teams, and management, to keep them informed of incident and problem status.
- Maintain up-to-date knowledge of relevant technologies and industry best practices
Core Functional Skills & Capabilities
- Analytical and Problem Solving
- Release Management
- Service Management
- Problem management
- Software Development Methodologies
- Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
- Writing and Reporting
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
Experience
- 2 - 3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
- Required to travel locally
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving.
- This includes support and implementation of IT solutions within BCX BTE.
Key Deliverables / Primary Functions
- Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders).
- Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans.
- Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation.
- Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems.
- Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning).
- Ensure data accuracy and completeness across systems.
- Analyze and optimize SQL queries and PL/SQL procedures to improve performance.
- Collaborate with DBAs to tune database parameters and identify bottlenecks.
- Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off.
- Ensure compliance with data governance and audit standards.
- Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking
Core Functional Skills & Capabilities
- Service and System Integration
- SQL
- System Administration
- Customer Relationship Management (CRM)
- Troubleshooting
Core Behavioural Competencies
- Job Match
- Leading and supervising
- Presenting and Communicating information
- Coping with pressures & setbacks
- Applying expertise & Technology
- Creating & Innovating
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
- NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- Minimum of five (5) years working experience in IT Development working with within an ICT environment.
OR
- Minimum of seven (7) years working experience in IT Development within an ICT environment.
Certifications
- MCSE Unix
- CMSS
- Shell Scripting
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Engagement with all levels within the organisation.
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
- Working Shifts
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.
Key Deliverables / Primary Functions
- Business Analysis and Business Growth
- Responsible for investigative work to seek effective business solutions and, organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment.
- Enable & support Business needs by sourcing data from Data Warehouse, IT Teams, operational and other BI environments
- Perform deep-dive analytics
- Develop and implement statistical models
- Support service Delivery with deep-dive customer analytics
- Translate business requirements into analytics & insight generating
- Models
- Effective management of Client device health and compliance matrix’s
- SLM
- Highlighting incident, process and customer request and coordination with technical team to ensure that quality services are delivered to the agreed SLA.
- Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request).
- Responsible for identifying the need for corrective actions.
- Highlight trends in Incidents and requests logged
- Trending analysis on SLA achievements
- Analysis on technician efficiency
- Compliance reporting and trending for all Octane clients
Core Functional Skills & Capabilities
- Power BI
- Microsoft Office
- IT Terminology
Core Behavioural Competencies
- Job Match
- Analysing
- Coping with pressures & setbacks
- Deciding & Initiating Action
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
OR
- 5 years’ experience if Grade 12
Certifications
- ITIL 3 or 4 will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Required to travel locally
Workplace / Physical Requirements
- Non-Billable
- Full-time Office Based position.
Method of Application
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