Specialised Recoveries Officer at Nedbank

Job Purpose

• The ideal candidate will execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

Job Responsibilities

• Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
• Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
• Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
• Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
• Build trusting working relationships by regular communication, giving constant feedback and supporting others.
• Co-ordinate internal & external stakeholders and present weekly and monthly reports to senior management and various stakeholders.
• Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, device, implement and monitor appropriate solutions.
• Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
• Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.                                                                  
• Ensure compliance with collections and recoveries policies  and sub-policies legal foreclosure procedures and mandates by analysing on losses per account.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 3-5 years industry related experience

Preferred Qualification

• Relevant Bachelors Degree in Law, Credit, Banking and / or Finance.

Essential Qualifications - NQF Level

• Diploma

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Managing conflict situations
• Sharing information in different ways to increase stakeholders understanding
• Comparing two or more sets of information
• Communicating internally and externally
• Collections and recoveries experience
• Understanding of the legal processes and procedures
• Working in a fast-paced and changing environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Adaptability
• Applied Learning
• Decision Making
• Innovation
• Continuous Improvement
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills