Specialist Adjuster: Heavy Commercial Claims at Santam Insurance

Santam’s Motor Claims (Heavy Commercial Claims) department has a position available for a Specialist Adjuster: Heavy Commercial Claims. The successful incumbent will be based in Auckland Park.

The Specialist Adjuster: Heavy Commercial Claims is responsible for determining the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

What will make you successful in this role?

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final quantum (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders' relationship managers, claims committee and options from underwriters.
• Accountable to manage the following claim types:
• All heavy haulage motor type claims (Trucks, Trailers, Agriculture equipment, etc.)
   

Qualifications & Experience

• Matric/ Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc)
• At least three 3 years' extensive experience in Heavy Haulage claims
• At least ten (10) years' experience in the motor claims and or Short Term Insurance industry.
• Attained product training and knowledge in Liability / Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
   

Knowledge & Skills

• Motor Trade Knowledge
• Heavy haulage assessments
• Good knowledge and interpretation of insurance policies
• Excellent Communication skills (verbal & written)
• Good Negotiating Skills
• Persuasion Skills
• System thinking
• Business Acumen
• Computer Literacy