Specialist: Application Support (Deployments & Releases) (Menlyn) at Assupol

Duties & Responsibilities:

• Application Support and maintenance
• Provide dedicated support to Sales agent, including supporting and maintaining the applications they use.
• Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA,
• Support, maintain and monitor Non-Production and Production Environments,
• Deploy applications to Non-Production and Production Environments,
• Maintain software components & ensure reliable deployment of new features,
• Review input deliverables from Development (RN / DI),
• Prepare implementation plan and Communicate to stakeholders,
• Ensure application monitoring is in place as well as automated daily health checks,
• Research new tools, technologies and best practices,
• Taking ownership of software issues, and working with Development Teams to resolve more advanced issues,
• Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices,
• Automation of manual tasks,
• Proactively perform routine maintenance activities,
• Perform daily health checks on all applications,
• Manage pre-implementation and post-implementation testing,
• Monitor Service Desk queue and manage incidents, requests and problems experienced with systems,
• Run production scripts to correct system errors,
• Provide business support when required (e.g.  month-end operational activities),
• Log Change requests and CAB attendance.

Requirements
Formal Education:

• IT degree/diploma 
• Strong computer skills including Microsoft Office and databases
• Knowledge of configuration management tools and application performance and management tools
• ITIL foundation certification

Experience

• Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .net technology,
• 2+ years of experience in windows based operating systems,
• Knowledge and understanding of Agile Methods,
• Exposure to cloud computing,
• Experience in implementing and maintaining Application Performance and Monitoring tools,
• Experience working in an Agile development environment,
• Insurance background/experience (Advantage),
• K2 Platform knowledge and experience (Advantage),
• Previous track record of Sales Support (Advantage),